Penrose Community Care & Support

On our last inspection, PCCS received a GOOD rating, which means CQC’s independent inspector rated us as:

• Safe
• Effective
• Caring
• Responsive
• Well-led

The CQC is an independent organisation designed to oversee safety, quality and security within care and health services. You can see the full details of this report here.

To make a referral, please click on the link below. Please also email us the care plan and risk assessment of the Client via: PCCS@penrose.org.uk

Once we receive your enquiry, our team will review it and get in touch  shortly after.

Contact form

PCCS prides itself in offering a personalised and holistic service, providing the care and support you need when you need it most, including:

• Monitoring of mental and physical wellbeing
• Relapse prevention and early intervention
• Medication management
• Support to engage in local, structured wellbeing activities, including sports and art groups
• Signposting and management of alcohol and drug addiction
• Telephone support
• Support to attend key worker and clinical meetings
• Attendance at appointments/medical reviews
• Support with CPA reviews and meetings with mental health practitioners
• Assistance with shopping and domestic responsibilities
• Personal care

Penrose Community Care and Support is committed to:

• Offering choice and control empowering you to make informed decisions and live as independently as possible.
• Always demonstrating care and compassion.
• Responding to your needs We will frequently review the quality and frequency of your care with you, enabling prompt changes when they are needed.
• Being honest, direct and accountable, including a transparent and straightforward approach to complaints and concerns.
• Respecting you and your uniqueness. Our staff are diverse and are respectful of differences in our clients.
• Person-centred care designed to support your privacy, personal choices, lifestyle, customs, cultures and values.

• Home visits from our management team – a minimum of every two months.
• Random spot checks for staff at least every six weeks
• Electronic monitoring to ensure staff arrive/leave as agreed.
• Immediate notifications from our system if staff have concerns.

Consultation: 
A PCCS Field Manager will visit you at home to co-produce your Care and Support Plan and carry out a Risk Assessment alongside relevant health or social care professionals. You can have a family member or advocate present if you wish.

Your Care and Support Plan:
The documents will be co-produced with you alongside the PCCS Field Manager. They will give details of the care and support to be provided and how you would like this to be delivered, along with timings and frequencies of visits. It also identifies any risks to you or our staff and how best to manage them. Based on the visit and the information gathered, we will allocate a Care and Support Worker that best suits your needs and preferences.

We will arrange for you to meet your Care and Support Worker in advance where possible, so they are a familiar face when they begin your care and support visits. We will provide a consistent staff team to support you, so you know whom to expect; if we cannot avoid a change, we will ensure you are made aware in advance. Your Care and Support Plan and Risk Assessment are real-time documents that can be reviewed and updated anytime, should your needs or preferences change. Care Plans are reviewed formally every six months, or sooner should your care needs change.

We securely store your Care Plan documents  on our network, which staff can access through a smartphone app. Only those assigned to deliver your care have access to these documents, which are password protected and can be remotely disabled by the management team if the phone is lost or stolen. Any medication requirements you may have will be stored within our secure system, ensuring that staff have accurate information and updates to any changes to your medication routines. We will not leave any confidential documents in your home.

We recruit staff based on their caring nature, diversity, integrity, experience, and professionalism. All staff are subject to stringent background checks. Enhanced DBS checks and references are in line with our Safe Recruitment Policy.

Staff receive mandatory induction training in line with the Care Certificate. We support them in further training and development, including holding or working towards NVQ Level 3 in Health and Social Care. All staff are issued a photo ID card to show you on arrival. If you have any concerns about the person, you should contact the office immediately.

Staff do not wear uniforms; this is to protect your privacy. Staff carry a “PeopleSafe” personal alarm, which is there to protect both themselves and you in the event of an incident. We provide staff with protective clothing (PPE), including gloves, masks and aprons, to prevent the spread of infection and keep them and you safe.

The Registered Manager and Field Managers are responsible for supervising and monitoring our Care and Support Workers. They will visit you, with or without the usual Care and Support Worker, to ensure that everything is running smoothly and talk to you about the service you receive. They are also responsible for coordinating your care. For example, if your usual Care and Support Worker cannot visit you, they will ensure a suitable replacement and keep you informed of this.

They are also available to answer your questions and deal with any complaints or changes you may wish to make to your Support Plan or  Care and support workers. Contact details can be found in your home record folder and earlier in this document.

The CQC Registered Manager will ensure records are maintained, and any incidents or complaints escalated quickly to the Care Quality Commission.

Do you want to help someone live the life they want to live? Are you able to work with diverse and sometimes challenging clients? Have you got the patience, the persistence, and the resilience to connect with these vulnerable adults?

If your answer is yes, we would like to hear from you and those who have worked in more generic care environments (domiciliary care, care homes) but wish to acquire some mental health experience.

Apply here