About Penrose Community Care and Support

Penrose Community Care and Support is a homecare service providing intensive floating support to people with mental health and physical health needs.

We offer a range of daily or weekly visits at times that suit. We also provide respite support to carers and families of those with terminal illnesses or enduring mental health needs to enable them to take breaks and holidays.

Our support includes mental and physical well-being monitoring, relapse prevention, medication management, housing and tenancy management and help to engage in local and structured activities. We also provide signposting and recovery support for alcohol and drug use disorders.

Service contact details

Meet some of the team

Veronica Claridi

Service Manager

Veronica has a degree in Sociology and over 12 years of experience in management and care settings, and leading training and supervising teams. She is people-oriented with extensive knowledge of working with vulnerable adults and children in the forensic, mental health and SEND fields.

Muriel Gutu

Clinical Lead

Muriel is a Registered Mental Health Nurse, Independent Nurse Prescriber and liaises with the Medical Team and Recovery Team, ensuring clinical governance is at the heart of Social Interest Group's clinical offering.

  • CQC Rating Update

    CQC Rating Update

    We have recently deregistered PCCS as we have changed its direction. We are now focusing on supporting individuals with mental health and learning challenges.

    PCCS was CQC registered for over 6 years. On our last inspection, we received a GOOD rating, which means CQC’s independent inspector rated us as:

    • Safe
    • Effective
    • Caring
    • Responsive
    • Well-led

    The CQC is an independent organisation that oversees safety, quality and security within care and health services. You can see the full details of our report here.

  • Our Referral Process

    Our Referral Process

    To make a referral, please click on the link below. Please also email us any client Care Plan and Risk Assessment via: PCCS@penrose.org.uk

    Once we receive your enquiry, our team will review it and get in touch  shortly after.

    Contact form

  • What We Offer

    What We Offer

    PCCS prides itself in offering a personalised and holistic service, providing the care and support you need when you need it most, including:

    • Monitoring of mental and physical wellbeing
    • Relapse prevention and early intervention
    • Medication management
    • Support to engage in local, structured wellbeing activities, including sports and art groups
    • Signposting and management of alcohol and drug services
    • Telephone support
    • Support to attend clinical meetings
    • Attendance at appointments/medical reviews
    • Support with CPA reviews and meetings with mental health practitioners
    • Assistance with shopping and domestic responsibilities
  • Our Commitment

    Our Commitment

    Penrose Community Care and Support is committed to:

    • Offering choice and control empowering you to make informed decisions and live as independently as possible
    • Always demonstrating care and compassion
    • Responding to your needs We will frequently review the quality and frequency of your care with you, enabling prompt changes when they are needed
    • Being honest, direct and accountable, including a transparent and straightforward approach to complaints and concerns
    • Respecting you and your uniqueness. Our staff are diverse and are respectful of differences of the individuals we support
    • Person-centred care designed to support your privacy, personal choices, lifestyle, customs, cultures and values
  • How We Keep You Safe

    How We Keep You Safe

    • Home visits from our management team – a minimum of every two months.
    • Random spot checks for staff at least every six weeks
    • Electronic monitoring to ensure staff arrive/leave as agreed.
    • Immediate notifications from our system if staff have concerns.
  • Your Care and Support

    Your Care and Support

    A PCCS Field Manager will visit you at home to co-produce your Care and Support Plan and conduct a Risk Assessment alongside relevant health or social care professionals. You can have a family member or advocate present if you wish.

    Your Care and Support Plan:
    The documents will be co-produced with you alongside the PCCS Field Manager. They will give details of the Care and Support Plan and how you would like this delivered, along with timings and frequency of visits. It also identifies any risks to you or staff and how best to manage them. Based on the visit and the information gathered, we will allocate a Care and Support Worker that best suits your needs and preferences.

    We will arrange for you to meet your Care and Support Worker in advance, so they are a familiar face when they begin your care and support visits. We will provide a consistent staff team to support you so you know whom to expect; if we cannot avoid a change, we will ensure you are made aware in advance. Your Care and Support Plan and Risk Assessment are real-time documents, reviewed and updated anytime, should your needs or preferences change. Care Plans are reviewed formally every six months or sooner should your care needs change.

  • Your Privacy

    Your Privacy

    We securely store your Care Plan documents  on our network, which staff can access through a smartphone app. Only those assigned to deliver your care have access to these documents, which are password protected and can be remotely disabled by the management team if the phone is lost or stolen. Any medication requirements you may have will be stored within our secure system, ensuring that staff have accurate information and updates to any changes to your medication routines. We will not leave any confidential documents in your home.

  • Our Staff

    Our Staff

    We recruit staff based on their caring nature, diversity, integrity, experience, and professionalism. All staff are subject to stringent background checks. Enhanced DBS checks and references are in line with our Safe Recruitment Policy.

    Staff receive mandatory induction training in line with the Care Certificate. We support them in further training and development, including holding or working towards NVQ Level 3 in Health and Social Care. All staff are issued a photo ID card to show you on arrival. You should contact the office immediately if you have any concerns about the person.

    Staff do not wear uniforms; this is to protect your privacy. Staff carry a “PeopleSafe” personal alarm, which protects both themselves and you in the event of an incident. We provide staff with protective clothing (PPE), including gloves, masks and aprons, to prevent the spread of infection and keep them and you safe.

  • Our Managers

    Our Managers

    The Registered Manager and Field Managers supervise and monitor Care and Support Workers. They will visit you, with or without the usual Care and Support Worker, to ensure that everything is running smoothly and talk to you about the service you receive. They are also responsible for coordinating your care. For example, if your usual Care and Support Worker cannot visit you, they will ensure a suitable replacement and inform you.

    They are also available to answer your questions and deal with any complaints or changes you wish to make to your Support Plan or Care and Support Worker. Your home record folder has the contact details.

    The Service Manager will ensure records are maintained and any incidents or complaints escalated quickly to the Care Quality Commission.

  • Work for Us

    Work for Us

    Do you want to help someone live the life they want to live? Are you able to work with diverse and sometimes challenging clients? Have you got the patience, persistence and resilience to connect with vulnerable adults?

    If you answer yes, we would like to hear from you and those who have worked in more generic care environments (domiciliary care, care homes) but wish to acquire some mental health experience.

    Apply here

Get in Touch

Service Manager
Mobile 07813716577
Office 0203 668 9270

Field Care Supervisor
Mobile 07469851833

Out of Hours Emergencies
07814 285 448