Working in Criminal Justice Services: Transforming Lives, Including Our Own 

For many, the Criminal Justice System is a place of finality — a culmination of mistakes, challenges, and societal failings. But for those who work within it, it’s also a place of transformation, hope, and opportunities. Over the past four years, I’ve had the privilege of managing services that support individuals with lived experience in the criminal justice system. This work is not just a profession; it’s a calling that has profoundly shaped me personally and professionally. 

The SIG Model 

When I reflect on my journey in this field, I see my growth from forensic psychology student to Head of Service and the extraordinary work of Social Interest Group (SIG). I owe much of my career progress to working with the right organisation and people, who allowed me to gain experience across various services with diverse and meaningful purposes. 

SIG delivers a wide range of criminal justice services in prisons and the community, from public protection initiatives like Penrose Drive IAP to art-based therapeutic programmes by SIG Safe Ground and specialised programmes, including SIG Penrose Croydon Forensic Mental Health step-down service and OPD HASS services for individuals with complex support needs, often deemed “too difficult” to work with by other services. Our approach to service delivery is rooted in a strong framework that ensures our support promotes lasting, meaningful change. 

Guided by a robust Theory of Change and a strengths-based approach, we focus on fostering positive identity formation. By helping individuals see themselves through the lens of their potential and ambitions rather than their past struggles, we create a path for rebuilding self-perception and social integration. Our work centres on three core areas: RELATIONSHIPS, IDENTITY, and COMMUNITY—pillars that empower participants to reconnect with others, redefine who they are, and find a meaningful place in society. 

At the same time, we are committed to trauma-informed care and psychologically informed environments that prioritise safety and support. We carefully consider the physical, psychological, and social factors influencing individuals, adopting a biopsychosocial model and person-centred approach. We provide tailored support that addresses their unique needs. This holistic framework creates an environment where they can heal, grow, and thrive. 

Inspirational Stories 

SIG’s Criminal Justice Services witness countless transformative journeys that speak to the resilience and potential of the people we support. One such story is of a resident who, after decades of incarceration and a lifelong passion for art, finally had the opportunity in his 70s to showcase his work in an exhibition. Another is of a young man who, having spent his teenage years and entire adulthood in prison, transitioned to independent living, secured employment, and is now living a crime-free life. 

We also supported a man who, upon release, immediately began training with Dusty Knuckle Bakery, a purpose-driven business providing on-the-job training and mentorships. His dedication and hard work paved the way for him to achieve shared custody of his children, his central goal. Similarly, another participant with ADHD and personality difficulties not only found meaningful employment but, years later, continues to thrive, now supporting his mother after years of receiving her help. These positive stories are echoed in countless moments in our line of work: occasional phone calls, service visits, thank you cards or updates through support professionals. Importantly, they remind us of our enduring impact. 

A Journey of Purpose 

The challenges of the criminal justice system are immense, but so are the rewards. Being part of someone’s journey as they decide to change is deeply fulfilling. People often arrive at our services reluctantly, uncertain of what to expect. Over time, however, they discover a supportive environment to begin to set and achieve their goals and realise they deserve more than they’ve known. It’s incredibly fulfilling to be a part of this transformation. The experience not only empowers those we help but also provides valuable lessons for those of us who work in the system. Over the years, I have been taught resilience during adversity, hope when facing my fears, and generosity even when I don’t have much to share. For anyone considering volunteering or pursuing a career in the criminal justice system, whether in psychology, social work, criminology, social care, or any related field—or for those with lived experience who wish to help others—this work offers profound opportunities for personal and professional growth. 

Shaping the Future of Criminal Justice Services 

As we continue to evolve, SIG is eager to expand and replicate the impactful services we currently provide while also exploring innovative approaches that meet the changing needs of the criminal justice system. As of 30th December 2024, the prison population in England and Wales stood at 85,618, just below the operating capacity of 88,688 (Prison population: weekly estate figures 2024 – GOV.UK). Reoffending remains a significant concern in the UK. As of the latest available data from 2022, approximately a quarter of adult offenders in England and Wales re-offend within a year of release (https://data.justice.gov.uk/cjs-statistics/cjs-reoffending). In response to these challenges, the UK government has initiated the Independent Sentencing Review 2024 to 2025, aiming to assess and reform sentencing practices to enhance effectiveness and efficiency (Independent Sentencing Review 2024 to 2025 – GOV.UK). This review seeks to balance public safety with reducing prison overcrowding and reoffending rates. 

The near-capacity state of the prison system underscores the vital need for comprehensive rehabilitation and support services to disrupt the cycle of reoffending and further highlights the urgency of implementing restorative justice programs, court diversion initiatives, and early interventions for at-risk youth—areas where SIG is poised to lead and innovate. 

By working with us, you’ll be partnering with an organisation committed to making a tangible difference in the lives of individuals and communities. Our holistic, person-centred approach, combined with a proven track record in transformative services, makes us a valuable collaborator for organisations and agencies seeking meaningful, long-term solutions in criminal justice. Together, we can create even greater opportunities for positive change. 

If you are interested in partnering with us to deliver services or are a commissioner authority who would like to discuss ideas for new initiatives, please don’t hesitate to reach out. We are always open to exploring new ways to work together and create a lasting, positive impact on the criminal justice system, and we look forward to hearing from you. 

Get in Touch:
Eva.Katsani@justice.gov.uk

Eva.Katsani@socialinterestgroup.org.uk

Eva Katsani

Head of Criminal Justice Services