All our services operate according to the principles of Psychologically Informed Environments (PIE), where we reflect on what we are doing and how we can be more effective.

We do this in collaboration with our Service Users to help us to understand their needs, including the importance of the physical surroundings and the impact they have on the health and wellbeing of Service Users and staff.

We train our staff in Trauma Informed Care and the principles of Compassion Focused Therapy to help them become more resilient and competent to work with people who may have multiple and complex needs.

Our goal is to promote the health, wellbeing and happiness of our Service Users by supporting staff to build compassion and resilience. Regular reflective practice sessions allow frontline workers to share best practice and learning, while building resilience by reflecting on the impact their work has on their emotional lives.

These are often rooted in trauma, so instead of thinking about what is ‘wrong’ with people, we try to understand what has happened to them, using an asset-based approach to identify resources and build resilience.

Linked to PIE is the Enabling Environments award. This is a standards-based quality improvement process that promotes the value of relationships in healthy social environments to improve positive outcomes for Service Users and staff. Assessment is done by the Royal College of Psychiatrists and we are currently working towards achieving Enabling Environments status in our new service supporting people with Personality Disorders who have come through the Criminal Justice System.

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