Our Fundraising Commitment

• Adhere to the Fundraising Code of Practice
• Monitor fundraisers, volunteers, and third parties for compliance
• Comply with charity and fundraising laws
• Display the Fundraising Regulator badge to demonstrate good practice

Clear, Honest, and Open Communication

• Always tell the truth and avoid exaggeration
• Use donations as promised
• Be transparent about our identity and activities
• Clearly explain how to make or change a donation
• Disclose third-party fundraising relationships and financial arrangements
• Justify fundraising costs when challenged
• Ensure our complaints process is accessible and transparent

Respect and Privacy

• Respect your rights and privacy.
• Avoid undue pressure to donate and respect decisions not to give
• Have a procedure for vulnerable individuals, available upon request
• Obtain consent before contacting you for fundraising
• Comply with preferences on communication methods

Fair and Reasonable Practices

• Treat donors and the public fairly, adapting to individual needs
• Avoid causing distress or anxiety with our materials
• Prevent nuisance or disruption to the public

Accountability and Responsibility

• Manage resources responsibly, considering the impact on donors and the public
• Address complaints and feedback appropriately
• Provide and publicize our complaints procedure, including contact details for the Fundraising Regulator
• Monitor and share complaint data with the Fundraising Regulator