How We Can Help:

Our goal is to offer rapid, person‑centred support in a calm, homely and non‑clinical setting, reducing distress and promoting recovery.

 

Residents benefit from:

  • A psychologically informed, therapeutic environment, staffed 24/7
  • Crisis de‑escalation and personalised safety planning
  • Support to stabilise wellbeing and reduce immediate risks
  • Recovery‑focused routines and reconnection with community services
  • Continuity of clinical oversight through close working with ELFT teams
People sharing stories in a group therapy session

What We Offer:

For adults at risk of hospital admission but who can be safely supported outside an inpatient ward.

Support can include:

  • 4‑hour response time for referrals
  • Crisis de‑escalation and safety planning
  • Wellness Recovery Action Planning (WRAP)
  • Support to reconnect with primary care, community mental health and social networks
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Eligibility

We support adults (18+) in mental health crisis who are safe to be treated outside hospital. All admissions are clinically assessed for suitability.

Referral path

Referrals come through ELFT Crisis Pathway Teams, including CRHTT, CMHTs and inpatient discharge teams. The service accepts referrals 24/7, with decisions made within four hours and discharge planning beginning immediately after admission.

SIG Penrose - Kelvin Grove Crisis House Service

 

 

Telephone : 02036689270

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