Team Leader- Drug & Alcohol Outreach Team (Pavilions)

Department: Equinox Care
Work Location: Community Base Brighton
Salary: £29,351.86
Contract: Permanent
Hours per week: 37.5
Shift pattern: Monday to Friday

Job description:

 

The purpose of the role:

To manage the Drug & Alcohol Outreach Team as part of the Pavilions treatment partnership as well as line managing the Trailblazer Homeless Prevention Worker, who is embedded with the team. Giving day to day line management direction and support to staff and being the main Equinox representative within the Pavilions partnership.

 

Main Responsibilities:

Oversee the running and development of the Drug & Alcohol Outreach Team and Stanley Rd in conjunction with partner agencies and ensuring all Equinox and SIG processes and policies are adhered to.

To develop a close network of communication, co-operation, joint projects and skills exchange with other agencies in the Pavilions partnership and in the community, ensuring that work with other agencies is coordinated and appropriate.

Provide effective support and (non clinical) supervision to the staff team to ensure that performance standards are fully implemented, outcomes achieved and the work is coordinated – To also carry a small caseload of clients as part of supporting the wider team.

Develop a method of sharing learning with local commissioners as well as across a wide range of media and best practice events.

Ensure effective means of monitoring outcomes, case records and produce monitoring and evaluation reports

To explore potential solutions, new models and ways of working to meet the needs of Brighton’s substance using clients.

 

Equinox Drug & Alcohol Outreach Team:

The team is primarily an outreach team that seeks to address the needs of homeless clients in the city who have substance use support needs. The team functions as a complex needs specialist team working with some of the most complex clients presenting in the city and are leaders in coordinating multi agency approaches to addressing client need. The teams practice is one of assertive and psychologically informed outreach.

To discuss the role further please contact Will Williams, Area Manager Equinox Brighton on 07855407280

All shortlisted applicants will be invited for an interview in Brighton on the 20th of December 2018 where you will meet the Area Manager and be able to learn about the role in more detail, please ensure you are available on this date.

All successful applicants will be required to undertake an Enhances DBS and provide 2 employment references including one from your most recent employer

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

If you feel that this role is for you, please send your CV to recruitment@socialinterestgroup.org.uk by the closing date.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 10/12/18

Related Documents:

Housing Income Officer

Department: Housing
Work Location: Highbury & Islington
Salary: £28,000
Contract: Permanent
Hours per week: 37.5
Shift pattern: Mon - Fri 9-5

Job description:

The Social Interest Group (SIG) is an innovative a charity formed in 2014. Incorporating Penrose Options and Equinox Care, our sole aim is to be a vehicle to develop and strengthen the charities that are within it, so they in turn thrive and do social good.

We are currently seeking a Housing Income Officer to join our Housing Team based at our head office in Islington.

Our charities operate in a range of community-based supported housing and residential settings supporting adults with a history of substance misuse, drug & alcohol dependence, offending, forensic and complex mental health issues, homelessness from stabilisation through to recovery, and to support the transition to independent living in the community.

ROLE PURPOSE

The role will primarily be one to reduce bad debt and increase cash flow. Focus on the improvement of rent collection and mitigation for void periods. Coordination of income and housing management issues for satellite offices within the group as heavy emphasis will be on the improvement of reporting. Visiting service across the group is required in order to coach teams and resolve any issues within arrears or benefit accounts.

ACCOUNTABILITIES

  • Monitor tenant rent accounts on a weekly basis and coordinate rent arrears actions across the Group.
  • Visit services across the group working independently 2/3 days per week and support Service Managers with training and guidance as and when required in relation to any Supported Housing management issues across the group
  • Advise in respect of breaches of tenancy/licence agreements, including rent and service charge arrears, nuisance, harassment and misuse of property
  • Work with Service Managers, Maintenance Coordinators and head landlords to ensure that void loss due to empty properties is minimised
  • Ensure that correct notice periods are given and the benefit system is used in full to further mitigate void loss
  • Take ownership or group management IT systems for non process functions of rent accounts. This will include setting up new residents onto the payment systems.
  • To deal with reports of abandoned tenancies, squatters and unauthorised occupiers.
  • Maintain appropriate records of work in accordance with the Group policies. Adapt and revise procedures and polices within the groups governance ensuring all quality and compliance measures are adhered too
  • Assist with the preparation of cases for Court action and represent the organisation at Court and at evictions
  • Communicate with Housing Benefit teams regarding appeals, overpayments etc.
  • Liaise with partner landlords to ensure that each party is abiding to contractual obligations.
  • Provide regular performance data and KPI’s. Preparing regular reports for the business.
  • Implementing a former tenant debt recovery strategy including contract management of external debt collectors.
  • Provide data for SHIP reporting.
  • Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with us and believe this is a perfect opportunity for you, please send us your CV.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 17/12/2018

Related Documents:

Criminal Justice Services Team Supervisor

Department: Penrose Criminal Justice Services
Work Location: London Resettlement Prisons (Brixton, Belmarsh, Pentonville and Wandsworth)
Salary: Up to £27,500 pa
Contract: Full Time, Fixed Term. This is a HMP on Fixed Term Contract until September 2020
Hours per week: 37.5
Shift pattern: Mon - Fri

Job description:

MAIN PURPOSE OF POST:

This is a HMP on a Fixed Term Contract until September 2020.

To successfully reduce reoffending, rehabilitate and reintegrate offenders back into the community. To effectively manage and motivate a team of Offender Resettlement Workers, Specialist Resettlement workers, Team Supervisors and Data Officers. To co-ordinate and ensure delivery of the “Getting It Right” resettlement programme within the prison setting. To ensure that each offender is effectively case managed and has a cohesive resettlement plan (BCST2) generated from the basic custody screening part 1. To ensure that BCST 3 reviews are completed for every offender within 12 weeks of release from custody. To ensure that your service provides pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including HM Prison and Probation Service, Community Rehabilitation Companies (CRCs) and the National Probation Service to achieve the desired outcomes and KPI’s for the service. The ability to develop excellent internal and external relationships is essential to this role. Team Co-ordinators will ensure that the service is fully embedded within the prison. You will be expected to regularly participate in team meetings, Meetings with London CRC, MOJ and other duties deemed relevant by management.

SERVICE DETAILS:

This service co-ordinates and co-delivers resettlement support for offenders across London prisons. These prisons are HMP’s Wandsworth, Belmarsh, Brixton and Pentonville. The Service Users being supported will have a wide range of resettlement needs and will have varying and sometimes complex needs.

Penrose provide resettlement support and outcomes to Offenders in custody. The service is designed to deliver interventions including the accredited Getting It Right programme and supporting journal in order to generate a cohesive resettlement plan for offenders post release from custody. The service will cover, release planning, employability, social support, treatment continuity, and housing as a minimum.

You will be responsible for oversight of the targets set by Penrose in partnership with MTC Novo and the London CRC and also developing strategies and policies. One of the key targets will be ensuring that your team are delivering positive outcomes to reduce reoffending rates. The ability to work within a custodial setting and to be able to develop excellent working relationships with other partner agencies is vital to this role. It is essential that you are able to meet prison clearance requirements to undertake this role.

Team Supervisors will be expected to have the necessary skills to be able to implement and support the delivery of the Getting It Right programme and develop any additional programmes within our remit in a custodial setting, and to direct line manage a team of Offender Resettlement Workers. Be responsible for and oversee case management quality and the provision for offenders on staff caseloads, ensuring that good links are made with the CRCs and other partners, and outcomes for Service Users are achieved.

KEY AREAS OF RESPONSIBILITIES:

  • Assist Team Managers in Building and creating relationships with internal and external agencies to facilitate resettlement planning.
  • Line Management of Offender Resettlement workers (Maximum 5 staff)
  • Provide cover (sickness and leave) for Team managers across all sites whenever necessary.
  • To follow quality assurance processes that ensure Quality improvement and to enhance resettlement needs of service users.
  • Assist Team Managers to ensure that a BCST 2 resettlement assessment is completed for each offender arriving at the establishment within 5 days of completion of the BCST1 (by Prison staff)
  • Assist Team Managers in the provision of resettlement advice and signposting to all offenders, ensuring all necessary criteria are met.
  • Assist the Team Manager to manage a resettlement service that deals with Service Users immediate and ongoing resettlement needs. This service will be coordinated and will focus on immediate and resettlement issues relating to, but not exclusive to accommodation, health, employment, finance and debt.
  • Assist the Team Manager with the ‘Getting it Right’ interactive journaling programme while in prison. You shall enable your team to use this as the framework to deliver an intensive, modular resettlement programme.
  • Assist the Team Manager to manage attendance rates to the Getting It Right programme and any other programmes developed for delivery to service users.
  • Assist the Team Manager to manage delivery of any programme introduced ensuring adequate referrals and completions,
  • Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers within the Resettlement Prison.
  • Assist the Team Manager to manage monthly reporting and monitoring of KPI’s in a timely professional manner including but not exclusive to MI Data, Good news stories, feedback forms, CPD’s, Observations, Supervisions and any other reports as directed by your line manager.
  • Assist the Team Manager to Manage Mentoring pathway ensuring support for those most vulnerable to relapse, ensuring TTG enhanced support is achieved.

RESETTLEMENT:

  • Ensure that the team achieves the relevant KPI on information sharing with Responsible Officers in the community.
  • Enhance and enable teams to deliver individual support and resettlement packages for service users, liaising with the appropriate staff, agencies and care professionals to ensure successful delivery of the plans.
  • Assist the Team Manager to Undertake Quality Assurance and Audits to ensure there is genuine engagement with the offender using appropriate methodologies and inventions to encourage and support their engagement and progress towards greater independence in the community. Highlighting Good and bad practice. Manage appropriate follow up action.
  • Enhance the team’s knowledge in providing / arranging advice, information to offenders in relation to but not exclusive to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
  • To assist where necessary in positively reporting to the Head of reducing reoffending on areas of assistance and support within the custodial environment.
  • To be aware of any disputes or emergencies and report to appropriate manager.
  • Have up to date relevant specialist knowledge in all pathway strands that can be cascaded to teams that support the needs of our Service Users.
  • Assist the Team Manager to manage teams in updating service user information onto relevant platforms, including, Oasys, C-Nomis and the MI Data Tool.
  • Assist the Team Manager to manage teams to ensure that at all times work is conducted within the policy and procedural framework established, ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times.

Staff Supervision/Line Management

  • Provide high quality leadership and line management to staff.
  • Ensure that all staff have personal development plans, and are appropriately supported to achieve the plans targets / interventions.
  • Ensure that regular 1-1 supervisions are undertaken at least every 3 months.
  • When required, participate in the selection and induction of new staff to ensure that they are aware of their duties and the policies, practice and values of Penrose.
  • Ensure that HM Prison security requirements are adhered to at all times.
  • Manage staff to ensure awareness of all HR policies and procedures and also our Employee Assistance Programme.
  • Manage absenteeism and lateness, on or below, the agreed levels for the organisation, taking appropriate support and action to achieve the target. Use Trakka system reports appropriately to evidence and support if necessary.
  • Ensure all staff maintain high standards of professional performance at all times through adherence to the Penrose policies and procedural frameworks.
  • Ensure that disciplinary, complaints and grievance procedures are appropriately managed.
  • Manage staff performance via the Penrose appraisal system and that appraisals are conducted and completed on time. Use PIP’s (performance improvement plans) appropriately wherever necessary.
  • Manage staff induction and probationary periods.
  • In the absence of the Team Manager hold daily staff briefings, attend Governors morning meetings. Cascade necessary information to staff teams, be transparent.
  • Supervise and monitor the workload of the team and ensure that all current performance and service standards are met.
  • In the absence of the Team Manager arrange local vetting appointments with new candidates, ensuring appointments are followed up and reported to Service Manager with progress.

Operational Management

  • Attend Reducing Reoffending meetings, Quality Improvement Groups, Tripartite Meetings, Team Manager Meetings, full staff meetings and any other meetings deemed necessary by your line manager.
  • Assist the Team Manager to manage all statutory records to ensure they are accurately maintained and available for inspection upon request from the appropriate authorities.
  • Manage staffing levels in conjunction with the Team Manager, to ensure service delivery is maintained.
  • Manage and be responsible for ensuring Penrose’s Risk Assessment and Risk Management Policies are fully understood and being complied with at the Service area.
  • Ensure that you and your team fully adhere to partner agency policies and practices as appropriate including HMPPS, CRC and NPS.
  • Report incidents and accidents as per Social Interest Group’s procedure, also internally following the procedures laid down by HMPPS.

Resettlement and Support Practice

  • Ensure that innovative and personalised support is delivered flexibly to meet service user needs and wishes, building independence within the community.
  • Ensure that all Service Users have an assigned offender resettlement worker and appropriate resettlement plans have been provided monitored and reviewed at regular intervals.
  • Ensure that risk assessments and management plans are completed and updated regularly.
  • Ensure all relevant data is recorded in the correct timeframes using the appropriate electronic data system.
  • Ensure that information is shared appropriately and in accordance with the Penrose GPDR policy.
  • Support and encourage Service User involvement and initiatives within the service (Orderlies) and service user involvement at the wider organisational level initiatives and services
  • To ensure that your professional awareness of best practice and service innovation is maintained and shared with all Project staff.
  • Ensure absolute adherence to Penrose Confidentiality Policy and all other associated policies and procedures.

Development of the Project/Community Liaison

  • Continue to develop the service provisions within the service, to ensure best practice and leading edge services are available to service users
  • Work in partnership with the other agencies supporting the Project to improve the services and expand provision where possible
  • Promote the Project through participation in inter-agency forums and attendance at other functions where appropriate and as directed by the Service Manager.
  • Participate and contribute to the development of an annual plan for the Project, which reflects the objectives and performance for the Project

Financial management and Administration

  • To promote effective cost control mechanisms, and encourage all staff to take responsibility for achieving financial savings where appropriate.
  • Assist the Team Manager to manage on time reporting and submission of information to Central Office functions, such as training record updates, performance statistics for KPI monitoring and Quality & Performance for payroll etc.
  • Ensure all Penrose policies and procedures are appropriately understood, followed and implemented at the Project

Health & Safety and Environment

  • Promote and encourage best practice in Health & Safety and Environment.
  • Responsible for the Project’s Health & Safety including monthly Health and Safety reporting.
  • Take responsibility for the personal safety of all people working and/ or visiting the service especially in response to emergency / evacuation situations.
  • Ensure all the organisations rules/policies regarding Health, Safety and the Environment are strictly adhered to and that safe working practices are adopted at all times and risk assessments are both carried out and followed.
  • Assist the Team Manager to Manage the reporting of any incidents /accidents occurring at the Project to Line-manager, HR and the competent Health & Safety person. Conducting investigations into the incident / accident and provide appropriate report.
  • Ensure all RIDDOR incidents are reported in a timely fashion.
  • Responsible for ensuring COSHH and Risk assessments records are maintain and available for reference and use.

Equal Opportunities

  •  Ensure consistent and effective implementation of Penrose’s Equal Opportunities & Diversity policy and procedures.
  • Ensure staff are trained and understand Penrose’s Equal Opportunities & Diversity policy and procedures.
  • Positively promote an environment within Penrose which respects and values the diversity of both staff and service users.

Other Responsibilities and Duties as Required

  • Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Authorities: 

Signing documents in conformance with the Authorisation Policy

Accountabilities:

  • Service Delivery and Staff performance.
  • Maintenance of excellent partnership arrangements with partners, professional bodies and commissioners.
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS.
  • Achievement of KPI targets and personal objectives.
  • Service user feedback and satisfaction.
  • Safeguarding and risk management within the project.

Please note that this job description is subject to change (following consultation) depending on the needs of the organisation

Person Specification

 

Team Supervisor

 

 Qualifications and Experience  Rating  Application Form  Interview
Appropriate professional qualification:NVQ / Diploma level 4 in Health & Social Care / Community Justice/ Mental health or professional equivalent. In addition a management qualification would be advantageous Desirable 

 

 

Desirable

x        
Staff Management Experience Desirable x       x       
Direct experience of working in reintegration and rehabilitation services or similar services Essential   x        
Experience of working with ethnically diverse groups of service users Desirable x         x         
Experience of providing commercially viable services and interventions to target client groups Essential x     x    
 Knowledge

 

   
An understanding of the needs of vulnerable people who may also have mental health, offending or substance misuse problems Essential x        x        
Knowledge and practical application of key legislation – Equality and Diversity, Mental Health, Criminal Justice, Social Care and Housing and H&S Essential x         
Knowledge and understanding of the practical requirements of the Care Standards Act 2000 and other relevant legislation Essential x          x         
A good understanding of the principles of staff development and management, e.g.supervision, appraisal & training Desirable x         x       
 Skills and abilities

 

x     x       
Proven ability to provide clear leadership and management to a team Desirable x         x     
Ability to reflect and look at self Essential x       
Ability to assess information quickly andmake sound judgments Essential x  x
Excellent I.T skills Essential x         x       
Able to influence and form strong relationships with commissioning bodies and professional agencies Essential   x        
An effective communicator Essential x       x         
Excellent planning and organisational skills Essential   x        
Demonstrate the ability to build key relationships to the benefit of the project Essential   x         

 

Competencies

 

Team Supervisor

 

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level C – Communicates effectively in all situations and environments and supports others to effectively express themselves
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level C – Actively supports others in their written communications. Corrects and amends texts of others.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level C – When collaborating with others, stimulates and contributes actively to the provision of mutual feedback and support aimed at fostering individual development
Planning and organising Use good planning skills to deliver results. Stipulating the time and resources needed to achieve the results Level C – Demonstrates good project management skills to deliver on cost, quality and timescales. Encourages and coordinates others to effectively plan and organise effectively
Commercial Demonstrating business and commercial awareness when making decisions. Level B – Applies business acumen to own decision making including an awareness of new opportunities
Leadership Directing and guiding employees in the performance of their jobs; employing management styles and methods which are tailored to the employee/team and situation in question. Level B – Provides independent direction and guidance to others in the performance of their tasks
Results Orientation Actively focused on achieving results and objectives. Level B – Manages priorities to achieve agreed outcomes and takes timely action to ensure no delays

 

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 05/12/2018

Related Documents:

Support Lead – Penrose Synergy

Department: Penrose Synergy
Work Location: Victoria House, Victoria Street, Luton
Salary: £20,785
Contract: Permanent
Hours per week: 37.5
Shift pattern: Mon-Friday

Job description:

 

ACCOUNTABILITIES:

    • Continuously demonstrate respect, dignity and support of all service users, colleagues and external partner.
    • Undertake Triage and Assessment with potential new service users after they have been referred to Penrose Synergy.
    • Provide immediate support and crisis intervention to Priority 1 referrals
    • Create, develop and maintain support plans and risk management plans from the assessments completed.
    • Practically support service users to achieve items they have identified in their support plans.
    • Ensure all risk control measures are followed, and shared, as identified on the individuals risk assessment.
    • Ensure an appropriate level of work is completed (Priority 1) and available to a Support Officer when handed over for continuation of work with service users.
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS.
  • Achievement of personal KPI targets and objectives.

 

KEY AREAS OF RESPONSIBILITY

The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:

 

  • Ensuring all individuals assigned to case load have a comprehensive assessment fully completed to a suitably high standard.
  • Create and implement support plans with Service Users with realistic and timed outcomes set by the individual.
  • Liaise with referral agencies in regards to multi-disciplinary approaches, either pre-referral or once engaged with the service.
  • To adhere to local procedures in regards to case management, including the transition from support worker to support assistant.
  • Create and maintain strong working relationships with local housing representatives including, but not limited to; Homeless Prevention Officers, Local Landlords, Housing Benefit Team, Allocations Department, Temporary Accommodation, Housing Associations, Hostels, Supported Housing Schemes, Rehab Facilities.
  • To understand and adopt the local and central organisational targets and objectives.

 

 

Administration

  • To complete reports, including service user’s support plans, case notes and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure.
  • To follow and adhere to and ensure up to date knowledge of all Penrose’s policies, procedures and rules at all times.
  • When requested provide guidance and support to relevant colleagues, such as volunteers, students, support assistants etc…, in line with the relevant policy and procedure.

 

Why work with us?

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

 

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send a copy of your CV along with a completed application form, this can be found here Penrose-Application-Form W and submit by the closing date.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

 

 

Closing date: 14/12/2018

Related Documents:

Community Responsible Officer

Department: Penrose Criminal Justice Services
Work Location: 1 x East, 2 x South London
Salary: £22,865 rising to £25,500 after 12 months
Contract: Permanent
Hours per week: 37.5
Shift pattern: 9am-5.30pm

Job description:

 

PURPOSE OF POST

 

Penrose Criminal Justice Services are recruiting for the post of Community Responsible Officer across London, with a particular focus on recruiting for positions in East and South London.

 

Working in partnership with the London Community Rehabilitation Company (CRC) and MTCNovo, our service supports adult males sentenced to less than 12 months, to resettle into the community and to break the cycle of reoffending. We provide guidance and support with a wide range of issues, from accommodation, to training, to financial advice, signposting our clients to relevant services in their area, as well as supporting them with any referral processes. We engage with agencies both within the CRC and across London, tailoring a package of support to best meet each individual’s needs. CROs are trained in risk management and de-escalation and are also required to initiate enforcement proceedings when necessary.

 

We are looking for motivated staff who want to deliver services differently, and develop new skills in the process. The role will be based predominantly in designated CRC offices, where you will be the representative for Penrose Criminal Justice Services. However, you will also meet with your Team Coordinator and local Penrose team fortnightly, as well as attending full Penrose CJS Community Team meetings on a six weekly basis. All CROs receive a holistic training package before they are able to manage a caseload of service users, and Penrose is committed to continual professional development through additional training, supervisions and appraisals.

 

RESETTLEMENT

  • Act as named Community Responsible Officer for service users as designated by the Resettlement Team Co-ordinator / Service Manager.
  • Plan and/or deliver individual support and resettlement packages for the offenders, liaising with the appropriate agencies and care professionals to ensure successful delivery of the plans.
  • Deliver 1-1 and group support / interventions as required.
  • Constantly ensure there is genuine engagement with the offender using appropriate methodologies and inventions to encourage and support their engagement and progress towards greater independence in the community.
  • Provide / arrange for various advice, advocacy and or information to offenders in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
  • To positively respond to offenders who may need assistance, seeking the support of the appropriate responsible officer if necessary in emergencies.
  • Dealing with any disputes or emergencies.
  • Having an understanding of the needs of the client group and working in an understanding and flexible manner using assessment and evaluation skills.
  • Updating offender information to the offender management unit (system) with relevant information.
  • Ensure that at all times work is conducted within the policy and procedural framework established, ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times.

 

KEY AREA’S OF RESPONSIBILITY

To ensure support to adhere to a cohesive resettlement plan generated from the custodial resettlement team. To provide pathways, support and appropriate interventions to enable successful resettlement for all released prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including MH Prison Service, Community Rehabilitation Companies (CRC’s), National Probation Service and other community based supporting agencies to achieve the desired outcomes and KPI’s for the service.

Community Responsible Officers will also liaise with other staff in providing support and advice to offenders on license and supervision within the community.

 

  • Adopt BIONIC (Believe It Or Not I Care) ethos.
  • Protecting the public and preventing future victims.
  • Work directly with prison staff to facilitate resettlement planning
  • Resolve the immediate resettlement needs directly, or by ensuring referral of the resettlement need to a partner.
  • Provide resettlement advice and signposting to all offenders.
  • Regularly review the offender’s progress with the Resettlement Plan agreed before release from custody.
  • Ensure that the offender is designated to a named Responsible Officer within the cohort most relevant to their needs, with specific arrangements to support the allocated persons on the day of release organised according to individual need.
  • Work with other service providers to ensure its services complement existing provision in prison and in the community.
  • Deliver a resettlement service that deals with offenders’ immediate resettlement needs. This service will be coordinated and will focus on immediate issues relating to accommodation, health, employment, finance and debt.
  • Resolve any immediate presenting issues and revisit resettlement needs and planning regularly to enable the offender to successfully complete the period of supervision.
  • Support to ensure that the offender: has suitable accommodation; is returning to employment; or is being signposted to the relevant agencies providing employment or training opportunities post-release. Signposting will be provided for finance and debt advice, and to specialist support for offenders subject to domestic or sexual abuse; who may be or have been sex workers; and those needing specialist mental health or substance misuse support.
  • Encourage all offenders to participate in additional rehabilitative services provided through its Getting It Right programme.
  • Adhere to enforcement procedures in line with their order, including the completion of breach referrals and risk escalation referrals as necessary.
  • Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers.
  • Supply regular progress, action and performance reports to their line manager.

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.(Please note we will be accepting application forms only)

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 07/12/2018

Related Documents:

Residential Service Lead

Department: Penrose FOCUS Project
Work Location: Lambeth
Salary: £32,000
Contract: Permanent
Hours per week: 37.5hrs per week
Shift pattern: Mon-Fri 9am – 5pm

Job description:
The Service

 

Focus is a mental health recovery service, providing residential resettlement support across Lambeth. It provides 26 units of supported housing for men recovering from and still living with forensic mental health illness. Many of our service users will previously have had lengthy stays in secure hospital wards, prison or have challenged other services to the extent that they have been moved on to us to ensure that we help them remain out of hospital or prison.

We work with our service users to identify risk factors that lead to a deterioration in their mental health and relapse and support them in the development of their own recovery plan. We work collaboratively with their clinical team and other organisations within the borough to help reintegration into the community. The aim of the service is to provide a safe, secure place to live and to support each person to develop and learn new skills to enable them to move on to independent living.

 

Job Purpose
  • Effectively coach the staff team to deliver quality driven, person centred, recovery focused and asset based support
  • Manage the residential services including housing management across the 6 sites
  • Achieve excellence in adult social service and other regulatory standards.
Authorities:
  • Staff development and performance
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS
  • Achievement of KPI targets and Personal objectives
Accountabilities:
    • Service and Staff performance
    • Service budget targets met
    • The maintenance of quality / care standards such as CQC (where applicable)
    • Maintenance of good relations with partners, professional bodies and commissioners
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9002 QMS
  • Achievement of KPI targets, outcomes and personal objectives
Key Areas of Responsibility:

The Residential Service Lead will be responsible for:

 

  • Recruiting and retaining the best staff
  • Coaching, developing and empowering teams and individuals
  • Service delivery regarding support provided in the service that is person centred, recovery focused and asset based
  • Building positive outcome based relationships with secure units, other health care settings, adult social care, agencies, stakeholders and commissioners
  • Efficiently managing a budget and all operational performance standards required for the service
  • Identifying risk, positively managing risk and crisis resolution and management to minimise reoffending behaviour and mental health crisis.
  • Supporting the effective implementation of reflective practice, trauma informed care and Psychologically Informed Environments in mental health services
  • Implementing mental health best practice and continual improvement in service delivery
  • Taking a pro-active approach to ensuring the health and wellbeing of staff and service users including responsibility for the health and safety of the service
  • Contributing to the service governance process

 

Why work with us?

 

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

 

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send a completed application form Penrose-Application-Form W to recruitment@socialinterestgroup.org.uk by the closing date.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 07/12/18

Related Documents:

Support Officer

Department: Synergy
Work Location: Luton
Salary: £16,262
Contract: Permanent
Hours per week: 37.5hrs per week
Shift pattern: Monday - Friday

Job description:

About The Service

Our Synergy Service is an integrated support service with emphasis on prevention, early intervention and integration for people who are at risk of losing their independence. The service provides tailored support to clients aged 16+ over a maximum of two years, to improve their opportunity to live successfully in the community.  The ethos of the service is to enable, empower and encourage individuals to develop the skills and tools to manage their accommodation, tenancies and health & wellbeing.

Our work with clients takes place at locations to meet individual needs; within our Victoria House resource centre in Luton, at their homes, in other agencies’ premises or in public meeting places.

We pride ourselves on providing accessible and flexible services to residents of Luton through partnership working and community engagement.

 

KEY AREAS OF RESPONSIBILITIES

The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:

    • Support the team in delivering all aspects of support as appropriate to the individual needs of the Service User.
    • Support Service Users who self refer to complete the self referral information form
    • Undertaking tasks in the absence of the case holding Support Lead
    • Support Service Users to meet their support plan targets, including practical assistance where they have not yet developed the skills or the confidence to meet them. Help to ensure Service Users are engaged and involved with the services provided.
    • Through coaching and support, build the client’s confidence to carry out tasks for themselves, focussing on the skills that support the individual’s ability to live independently.
    • Motivating and coaching service users to attend appointments/engage in activities
    • Supporting service users to research the variety of resources available to them, specific to their own needs and specific interests
    • Report any observations relating to Service Users welfare.
    • Adhere to all the policies and procedures of the organisation plus those specific to the project including any statutory requirements.
    • Maintain records as required; specifically utilise LBC’s Capita system to maintain full SU records, files and notes.
    • Participate in team meetings/reviews and the general development of the service.
    • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you please see attached Job Description Support Officer JD, please follow the link and complete the attached Penrose-Application-Form  and send to recruitment@socialinterestgroup.org.uk

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

 

Closing date: 14/12/2018


Care & Support Worker

Department: Penrose Community Links
Work Location: Camden
Salary: £11.46ph
Contract: Fixed Term - With 3 month Review
Hours per week: 16 hrs pw
Shift pattern: Core Hours 7am-10pm & 5am-8pm

Job description:

Purpose of Job

Provide a responsive and enabling personal care service for people with complex needs and mental health issues, in line with agreed support plans. Ensure that the service offered promotes the rights of individual services users and provides support in a way which preserves the dignity, choice, privacy, independence, fulfilment and personal goals of the services user and his/her significant others.

 

 

KEY AREAS OF RESPONSIBILITIES:

SUPPORT SERVICES

LIAISON AGENCIES AND LOCAL COMMUNITY

ADMINISTRATION

HEALTH AND SAFETY AND ENVIRONMENT

EQUAL OPPORTUNITIES

 

Main responsibilities

  1. Provide home care to vulnerable adults with mental health issues or other complex needs, including personal care and domestic help.
  2. To assist service users to engage with the community and access community services.
  3. To encourage independence and improve the skill sets of service users.
  4. To build professional relationships with service users and develop unique approaches to achieve person centred care.
  5. Involve service users as much as possible in exercising choice, control and timing of their support.
  6. Assist service users to attend appointments, training courses and expand on any other interests they might have.
  7. To document the care delivered in a professional and sensitive manner
  8. To report and escalate concerns about service users in a safe and timely manner to the appropriate team.

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
    •Pension, Eye-care Vouchers
    •Growing and forward-thinking organisation

 

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send a completed application form Bank-Application-Form and CV to recruitment@socialinterestgroup.org.uk

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: On Going

Related Documents:

Offender Resettlement Worker (Days to include occasional evenings and weekends)

Department: Penrose Criminal Justice Services
Work Location: London Resettlement Prisons (Brixton, Belmarsh, Pentonville and Wandsworth)
Salary: Up to £23,600
Contract: Full Time, Fixed Term. This is a HMP on Fixed Term Contract until September 2020
Hours per week: 37.5hrs
Shift pattern: TBC

Job description:

This is a HMP on a Fixed Term Contract until September 2020.

To successfully reduce reoffending, contribute to the rehabilitation and reintegration of offenders back into the community.

To deliver the “Getting It Right” resettlement programme within the prison setting. To finalise a cohesive resettlement plan (BCST2) generated from the basic custody screening parts 1. To generate a resettlement review plan (BCST 3) 12 weeks prior to release. To Provide pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including HM Prison & Probation Service, Community Rehabilitation Companies (CRC’s) and the National Probation Service to achieve the desired outcomes and KPI’s for the service.
Offender Resettlement Workers will also liaise with other staff in providing support and advice to offenders and be expected to regularly participate in team meetings and other duties deemed relevant by management.

SERVICE DETAILS:

This service co-ordinates and delivers resettlement services for offenders across four London prisons. These prisons are HMP’s Wandsworth, Belmarsh, Brixton and Pentonville. The offenders being supported will have a wide range of resettlement needs and will have varying and sometimes complex needs at differing levels.

Penrose provide resettlement support to offenders in custody and the Community. The service is designed to deliver initial screening and the meeting of immediate needs on arrival into an establishment and comprehensive resettlement planning in the last 12 weeks prior to release from custody, alongside the delivery of interventions, including the Getting It Right programme. The service will cover, release planning, employability, finance and benefit advice, support for sex workers, social support, health support, treatment continuity, and housing as a minimum.

You will be responsible for contributing to the targets set by Penrose in partnership with London CRC. One of the key targets will be delivering positive outcomes to reduce reoffending rates. The ability to work within a custodial setting and to be able to develop excellent working relationships with other partner agencies is vital to this role. It is essential that you are able to meet prison clearance requirements to undertake this role.

Offender Resettlement workers will be expected to have the necessary skills to be able to support the delivery of the accredited Getting It Right programme in a custodial setting, facilitate structured 1-1 sessions and group sessions, develop a cohesive resettlement plan for offenders, be responsible for the case management and the outcomes of service users within their caseloads and to ensure that good links are made with internal and external CRCs and other partners within community and custody

KEY AREA’S OF RESPONSIBILITY.

  • Work with prisoners, prison staff and partner agencies to facilitate resettlement planning.
  • Complete a Basic Custody Screening Tool 2 (BCST2) resettlement assessment with all offenders entering the prison within 5 days of BCST1 completion, using the BCST 1 as your guide for the BCST 2.
  • Resolve the immediate resettlement needs directly, or indirectly by ensuring referral of resettlement needs to the correct partners including internal and external partners and confirming referral received.
  • Provide resettlement advice and signposting to all offenders.
  • Within 12 weeks prior to release, you shall review the offender’s progress using the BCST2 to complete a comprehensive Resettlement Plan, ensuring that all needs are met, securing outcomes and objectives.
  • Introduce the offender to the ‘Getting it Right’ interactive journaling programme while in prison. You shall use this as the framework to deliver an intensive, modular resettlement programme.
  • Ensure the service user is aware of who is there designated Responsible Officer within the borough and designated time of attendance and licence conditions.
  • Work with other service providers to ensure services complement existing provision within prison and in the community.
  • Deliver a resettlement service that deals with offenders’ immediate resettlement needs. This service will be coordinated and will focus on immediate issues relating to but no exclusive to accommodation, health, employment, finance and debt
  • Resolve any immediate barriers and support needs and revisit resettlement needs at the end of the custodial period.
  • Review of the resettlement to ensure the offender has complete resettlement needs such as accommodation, community appointments, employment opportunities, FBD support, specialist support for sex offenders, vicIms of domestic violence, complex needs and health.
  • Encourage all offenders to participate in additional rehabilitative services provided through its Getting It Right programme.
  • Co-ordinate the programme available to offenders moving to other CRC providers, those on remand and to foreign nationals.
  • Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers within the Resettlement Prison.
  • Supply regular progress, action and performance reports to the line manager, including good news stories, to take full ownership of your case loads and data tools.
  • As part of the release planning activity, you shall arrange a mentor at the Gate for the most vulnerable who are in danger of relapse and who do not have sufficient relational support;

RESETTLEMENT SUPPORT:

  • Act as named Offender Resettlement worker for service users as designated by the Resettlement Team Manager / Service Manager.
    Plan individual support and resettlement packages for the offenders, liaising with the appropriate agencies and care professionals to ensure successful delivery of the plans. Refer to Specialist Resettlement workers for Service Users with needs at Level 2 & 3.
    Deliver 1-1 and group support / interventions as required.
    Plan sessions and facilitate delivery of The Getting It Right Programme
    Constantly ensure there is genuine engagement with the offender using appropriate methodologies and inventions to encourage and support their engagement and progress towards greater independence in the community.
    Provide / arrange for various advice, advocacy and or information to offenders in relation to but not exclusive to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
    To positively respond to offenders who may need assistance, seeking the support of the appropriate responsible officer if necessary in emergencies.
    Dealing with any disputes or emergencies within your job role.
    Having an understanding of the needs of the client group and working in an understanding and flexible manner using assessment and evaluation skills, using SMART objectives.
    Updating offender information to the offender management unit, C-Nomis, Oasys, MI Tool with relevant and accurate information.
    Ensure that at all times work is conducted within the policy and procedural framework established, ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times and undertake mandatory training.

LIAISON WITH THE LOCAL COMMUNITY
• To act as a public representative of the Project, ensuring good community relations, particularly with partners, are maintained at all times.
• To liaise with other agencies, ensuring that information is accurately and promptly communicated to other relevant professionals within GPDR policy.

ADMINISTRATION
• To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner, in particular MI Tool, Oasys and case management.
• Reporting of incidents as per Penrose Options Policies and procedures.
• To complete report including offenders resettlement plans, case notes, MI Data Tool and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure
• To input and extract information from computerised packages, client monitoring system, and other database systems.
• Any other general administrative tasks to be completed ad hoc as requested by the management team.

HEALTH & SAFETY
• To take individual responsibility with the other Team Managers, Service Manager and HMP Service for the personal health and safety of all people working, or offenders in Custody. Report any concerns relating to Health & Safety issues at the earliest opportunity to their immediate line manager.
• Ensure that you are fully conversant with all aspects of HMP Service and Penrose Health & Safety Policy, Hygiene, Fire Alarm and related policies and procedures dealing with issues of aggression, emergencies etc.
• Undertake all required training including BIONIC, security awareness and developmental

EQUAL OPPORTUNITIES
• Ensure the consistent and effective implementation of the Penrose Options Equal Opportunity Policy and Procedures.
• Positively promote an environment within the service and HMP service which respects the different ethnic cultures of the service users.

AUTHORITIES:
• Signing documents in conformity with the Authorisation Policy

ACCOUNTABILITIES & SECURITY:
• Assist in the successful resettlement of offenders into the community
• Accurate and up to date offender records and resettlement plans

• Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS and HMPP Service.
• Achievement of KPI targets and personal objectives
• Maintain appropriate conduct whilst representing Penrose in Custody
• Ensure Penrose is not bought into disrepute
• Report any ‘Conflicts of Interest to your Line Manager and inform HMPPS as necessary using the appropriate methods
• Inform line manager reference HMPPS discipline reporting procedures

OTHER DUTIES
• Attend meetings and training commensurate with the post of Offender Resettlement Worker, as requested by your line manager.
• Maintaining a friendly and supportive environment within the service/prison.
• When requested to provide guidance and support to relevant workers, such as volunteers, students, etc., in line with the relevant policy and procedure.

SHIFT PATTERNS / ROTA’S
• Shifts generally operate between 0800hrs and 1630hrs, Monday to Thursday, 0800hrs to 1330hrs Friday depending on the requirements of the service / HMP Service. Offender Resettlement Workers will also be required to attend some meetings and training. Occasional evening or weekend working may be required.

Person Specification

 Offender Resettlement Workers

Qualifications and Experience Rating Application Form Interview
Appropriate professional qualification:NVQ / Diploma level 3 in Health & Social Care / Criminal Justice or professional equivalent Desirable x
Experience of working with vulnerable individuals who may have mental health issues / substance misuse / challenging chaotic behaviours Desirable x
On the job experience of delivering resettlement plans and providing appropriate interventions for offenders and liaising with other professionals to bring the plans to fruition Desirable x x
Clear evidence and experience of successful reintegration of offenders into the community Desirable x x
Experience of providing resettlement support and practical assistance within a secure environment or outreach support role. Desirable x x
Experience of working with the offender client group/ or transferable skills group Desirable x x
Knowledge Rating Application Form Interview
Excellent understanding of the resettlement and social needs of vulnerable individuals Essential x x
Understanding and practical application of key legislation regarding criminal justice, social care, housing, and mental health Essential x x
Knowledge of Health & Safety and Equality legislation and practice Desirable x x
Understanding and practical knowledge interventions of the social and societal marginalisation can be attached to people with mental health issues and offending behaviour Essential x
Skills and abilities Rating Application Form Interview
Excellent and proven ability to form effective positive and motivational relationships Essential x
Excellent communication skills both written and oral with both internally and externally with outside agencies and bodies Essential x
Able to influence and negotiate positive outcomes with the offenders and supporting professional bodies Essential x x
Ability to maintain accurate records and write clear reports using bespoke software and branded packages Essential x x
Sensitive to both offender and staff needs Essential x
Ability to deliver plans to accomplish work Goals and objectives. Ability to arrange and assign work to use resources efficiently.  Ability to develop strategic plans, organizational structures, and systems to fulfil legislative or mission driven organizational goals.  Essential x x

 

Competences

 

Offender Resettlement Worker

 

 

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level B – Can communicate with a range of people in a positive and inclusive manner which maintains their attention. 
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level A – Writes well-structured, error free written documents.
Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level B – Recognises, understands and responds to feelings and needs of others, even when they may be very different to their own.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level B – Independently takes the initiative to provide direction, support and feedback, motivating another to takes the agreed steps.
Team working/ working with others Contribute actively on issues/solutions even when the issue is not the responsibility of the individual. Level A – Work with others internally and externally to deliver solutions/results.
Service User focus Understand customer needs and requirements and act accordingly. Ensuring high level of service delivery to deliver customer satisfaction. Level B – Actively investigates further needs of the client and demonstrates their desire to deliver the best to the client.
Results Orientation Actively focused on achieving results and objectives. Level A – Works purposefully to achieve objectives and tasks on time and as agreed.

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 05/12/2018

Related Documents:

Specialist Resettlement Worker

Department: Penrose Criminal Justice Services
Work Location: London Resettlement Prisons (Brixton, Belmarsh, Pentonville and Wandsworth)
Salary: Up to £25,000
Contract: Full time – Fixed Term until September 2020
Hours per week: 37.5hrs
Shift pattern: (Days to include occasional evenings and weekends)

Job description:

This is a HMP on a Fixed Term Contract until September 2020.

To successfully reduce reoffending, contribute to the rehabilitation and reintegration of offenders back into the community. To deliver the “Getting It Right” resettlement programme within the prison setting. To finalise a cohesive resettlement plan ‘Basic Custody Screening Tool’ (BCST2) generated from the BCST1. To generate a resettlement review plan (BCST 3) 12 weeks prior to release. To Provide pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including HM Prison & Probation Service, Community Rehabilitation Companies (CRC’s) and the National Probation Service to achieve the desired outcomes and KPI’s for the service. The Specialist Resettlement worker purpose is to strengthen the service delivery for offenders who require a deeper level of support and knowledge.

Specialist Resettlement Workers will also liaise with other Offender Resettlement workers and other staff in providing support and advice to offenders and be expected to regularly participate in team meetings and other duties deemed relevant by management.

 

SERVICE DETAILS:

This service co-ordinates and delivers resettlement services for offenders across four London prisons. These prisons are HMPs Wandsworth, Belmarsh, Brixton and Pentonville. The offenders being supported will have a wide range of resettlement needs and will have varying and sometimes complex needs at differing levels.

Penrose provide resettlement support to offenders in custody and the Community. The service is designed to deliver initial screening and the meeting of immediate needs on arrival into an establishment and comprehensive resettlement planning in the last 12 weeks prior to release from custody. Interventions delivered include the Getting It Right programme in order to generate a cohesive resettlement plan for offenders post release from custody. The service will cover, release planning, employability, finance and benefit advice, support for sex workers, social support, Health support, treatment continuity, and housing as a minimum.

You will be responsible for contributing to the targets set by Penrose in partnership with MTC Novo and the area CRC. One of the key targets will be delivering positive outcomes to reduce reoffending rates. The ability to work within a custodial setting and to be able to develop excellent working relationships with other partner agencies is vital to this role. It is essential that you are able to meet prison clearance requirements to undertake this role.

Specialist Resettlement workers will be expected to have the necessary skills and training to be able to deliver CRC service provision at a deeper level of support for service users with more complex needs, facilitate structured 1-1 sessions and group sessions, develop a cohesive resettlement plan for offenders, be responsible for the case management and the outcomes of service users within their caseloads and to ensure that good links are made with internal and external CRCs and other partners within community and custody. Specialist resettlement workers will liaise closely with Offender Resettlement Workers, receiving referrals and sharing information and outcomes.

GENERIC AREA’S OF RESPONSIBILITY.

  • Adopt BIONIC (Believe It Or Not I Care) ethos
  • Work directly with prison staff to facilitate resettlement planning.
  • Resolve the immediate resettlement needs directly, or indirectly by ensuring referral of resettlement needs to the correct partners including internal and external partners and confirming referral received.
  • Provide resettlement advice and signposting to all offenders.
  • Within 12 weeks prior to release, you shall review the offender’s progress using the BCST2 to complete a comprehensive Resettlement Plan, ensuring that all needs are met, securing outcomes and objectives
  • Introduce the offender to the ‘Getting it Right’ interactive journaling programme while in prison.
  • Ensure the service user is aware of who is there designated Responsible Officer within the borough and designated time of attendance and licence conditions.
  • Work with other service providers to ensure services complement existing provision within prison and in the community.
  • Deliver a resettlement service that deals with offenders’ immediate and longer term resettlement needs. This service will be coordinated and will focus on immediate issues relating to but not exclusive to accommodation, health, employment, finance and debt
  • Resolve any immediate barriers and support needs and revisit resettlement needs at the end of the custodial period.
  • Review of the resettlement to ensure the offender has complete resettlement needs such as accommodation, community appointments, employment opportunities, FBD support, specialist support for sex offenders, victIms of domestic violence, complex needs and health.
  • Co-ordinate the programme available to offenders moving to other CRC providers, those on remand and to foreign nationals.
  • Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers within the Resettlement Prison.
  • Supply regular progress, action and performance reports to the line manager, including good news stories, to take full ownership of your case loads and data tools.
  • As part of the release planning activity, you shall arrange a mentor at the Gate for the most vulnerable who are in danger of relapse and who do not have sufficient relational support;
  • If Required Complete a BCST 2 resettlement assessment with all offenders entering the prison within 5 days of BCST1 completion, using the BCST 1 as your guide for the BCST 2.

SPECIALIST RESETTLEMENT SUPPORT ROLES IN THE FOLLOWING AREAS:

Engagement:

  • Foreign National support and advice
  • Foreign national translation provision
  • Mentoring TTG (Through the Gate)
  • Seamless TTG provision
  • Improvement in TTG outcomes for vulnerable and chaotic groups

Finance Benefit & Debt:

  • To reduce / eliminate debts
  • To maximise income
  • To improve money management skills

Personal and Social Health:

  • Supporting service users towards improved physical and mental health
  • Positive personal relationships built and maintained
  • Liaison with prison health and substance misuse services to ensure needs are addressed and continuity of care is provided post-release
  • Social investment in community built and maintained

Domestic Violence/Sex Workers:

  • Increase the safety of the service user (and any children living with the offender)
  • Support in dealing with the impact of abuse
  • Support to better identify risk factors and networks of support

Education Training and Employment:

  • Support service users towards obtaining suitable training or employment
  • Support clients to maintain suitable employment whilst in custody
  • Increase motivation to engage with ETE support services

LIAISON WITH THE LOCAL COMMUNITY

  • To act as a public representative of the Project, ensuring good community relations, particularly with partners, are maintained at all times.
  • To liaise with other agencies, ensuring that information is accurately and promptly communicated to other relevant professionals within GPDR policy.

ADMINISTRATION

  • To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner, in particular MI Tool, Oasys and case management.
  • Reporting of incidents as per Penrose Options Policies and procedures.
  • To complete report including offenders resettlement plans, case notes, MI Data Tool and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure
  • To input and extract information from computerised packages, client monitoring system, and other database systems.
  • Any other general administrative tasks to be completed ad hoc as requested by the management team.

HEALTH & SAFETY

  • To take individual responsibility with the other Team Managers, Service Manager and HMP Service for the personal health and safety of all people working, or offenders in Custody. Report any concerns relating to Health & Safety issues at the earliest opportunity to their immediate line manager.
  • Ensure that you are fully conversant with all aspects of HMP Service and Penrose Health & Safety Policy, Hygiene, Fire Alarm and related policies and procedures dealing with issues of aggression, emergencies etc.
  • Undertake all required training including BIONIC, security awareness and developmental.

EQUAL OPPORTUNITIES

  • Ensure the consistent and effective implementation of the Penrose Options Equal Opportunity Policy and Procedures.
  • Positively promote an environment within the service and HMP service which respects the different ethnic cultures of the service users.

AUTHORITIES:

  • Signing documents in conformity with the Authorisation Policy

ACCOUNTABILITIES & SECURITY:

  • Assist in the successful resettlement of offenders into the community
    Accurate and up to date offender records and resettlement plans
    Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS and HMPP Service.
    Achievement of KPI targets and personal objectives
    Maintain appropriate conduct whilst representing Penrose in Custody
    Ensure Penrose is not bought into disrepute
    Report any ‘Conflicts of Interest to your Line Manager and inform HMPPS as necessary using the appropriate methods
    Inform line manager reference HMPPS discipline reporting procedures

 

OTHER DUTIES

• Attend meetings and training commensurate with the post of Specialist Resettlement Worker, as requested by your line manager.
• Maintaining a friendly and supportive environment within the service/prison.
• When requested to provide guidance and support to relevant workers, such as volunteers, students, etc., in line with the relevant policy and procedure.

SHIFT PATTERNS / ROTA’S

  • Shifts generally operate between 0800hrs and 1630hrs, Monday to Thursday, 0800hrs to 1330hrs Friday depending on the requirements of the service / HMP Service. Specialist Resettlement Workers will also be required to attend some meetings and training. Occasional evening or weekend working may be required.

Person Specification

 Specialist Resettlement Workers

Qualifications and Experience Rating Application Form Interview
Appropriate professional qualification:NVQ / Diploma level 3 in Health & Social Care / Criminal Justice or professional equivalent Desirable x
Experience of working with vulnerable individuals who may have mental health issues / substance misuse / challenging chaotic behaviours Essential x
On the job experience of delivering resettlement plans and providing appropriate interventions for offenders and liaising with other professionals to bring the plans to fruition Essential x x
Clear evidence and experience of successful reintegration of offenders into the community Essential x x
Experience of providing resettlement support and practical assistance within a secure environment or outreach support role. Essential x x
Experience of working with the offender client group/ or transferable skills group Essential x x
Knowledge Rating Application Form Interview
Excellent understanding of the resettlement and social needs of vulnerable individuals Essential x x
Understanding and practical application of key legislation regarding criminal justice, social care, housing, and mental health Essential x x
Knowledge of Health & Safety and Equality legislation and practice Desirable x x
Understanding and practical knowledge interventions of the social and societal marginalisation can be attached to people with mental health issues and offending behaviour Essential x
Skills and abilities Rating Application Form Interview
Excellent and proven ability to form effective positive and motivational relationships Essential x
Excellent communication skills both written and oral with both internally and externally with outside agencies and bodies Essential x
Able to influence and negotiate positive outcomes with the offenders and supporting professional bodies Essential x x
Ability to maintain accurate records and write clear reports using bespoke software and branded packages Essential x x
Sensitive to both offender and staff needs Essential x
Ability to deliver plans to accomplish work Goals and objectives. Ability to arrange and assign work to use resources efficiently.  Ability to develop strategic plans, organizational structures, and systems to fulfil legislative or mission driven organizational goals.  Essential x x

 

Competences

 

Specialist Resettlement Worker

 

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level B – Can communicate with a range of people in a positive and inclusive manner which maintains their attention. 
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level A – Writes well-structured, error free written documents.
Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level B – Recognises, understands and responds to feelings and needs of others, even when they may be very different to their own.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level B – Independently takes the initiative to provide direction, support and feedback, motivating another to takes the agreed steps.
Team working/ working with others Contribute actively on issues/solutions even when the issue is not the responsibility of the individual. Level A – Work with others internally and externally to deliver solutions/results.
Service User focus Understand customer needs and requirements and act accordingly. Ensuring high level of service delivery to deliver customer satisfaction. Level B – Actively investigates further needs of the client and demonstrates their desire to deliver the best to the client.
Results Orientation Actively focused on achieving results and objectives. Level A – Works purposefully to achieve objectives and tasks on time and as agreed.

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 05/12/2018

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