Residential Support Worker

Department: Biscot House
Work Location: Luton
Salary: £20,579 FTE
Contract: Permanent
Hours per week: 16hr-30hr
Shift pattern: Mon-Fri Hours Cover 9am to 7pm

Job description:

About The Service

Biscot House provides 9 units of supported accommodation (including disabled access) for single males aged 18+. The service supports those with complex needs such as mental health, learning disabilities, physical disabilities, substance misuse and offending histories by offering a supportive base to gain the skills and confidence to secure and maintain appropriate future living in the community – this may be independent or long term supported accommodation.

About The Role

To successfully rehabilitate and reintegrate Service Users back into the community. To provide pathways, support and appropriate interventions to enable successful resettlements. Work with external partners, agencies and commissioners to achieve the desired outcomes of the service providing safer more integrated communities for all stakeholders.

Support Workers will also liaise with other staff in providing support and advice to service users and be expected to regularly participate in team meetings.

Key Responsibilities

The assistance provided by Biscot House is led by the individual and varies from basic interventions and guidance around resettlement and gaining/sustaining independent living to more intense support in areas such as mental / emotional health & wellbeing, substance use, employment skills, social isolation and vulnerability of exploitation.

A full list of responsibilities can be found in the Job Description attached below.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

 

Closing date: 02/09/2018

Related Documents:

Complex Needs Recovery Worker – 4.5 Posts Available

Department: Focus
Work Location: South London
Salary: £22,865 Full Time (pro-rata for 0.5 FTE post)
Contract: Permanent
Hours per week: Full Time 37.5 hours or 0.5 FTE 18.75 hours
Job description:

About The Project

Our Focus Project is a resettlement support service for men with a mental health illness, history of offending and complex needs. The service is based across 5 sites in Lambeth and offers high, low and medium support depending on service user need. We support our clients to move on to independence or lower-supported accommodation for up to 2 years.

We work with our Service Users to develop their own recovery plan based around the SLaM and Lambeth support recovery model and Recovery Star. We enable this through a range of support programmes and work collaboratively with other organisations within the borough to help our Service Users to reintegrate into the community.

We reduce and minimise risks of re-offending and keep the community safe.  Our early intervention in the management of mental health relapses reduces the cause of long term hospitalisation.

About The Role

To successfully rehabilitate and reintegrate Service Users back into the community.

To provide pathways, support and appropriate interventions that will enable successful resettlements.

To work with external partners, agencies and commissioners to achieve the desired outcomes of the service providing safer more integrated communities for all stakeholders.

To provide cover to the service at night; ensuring the safety of the residents and the building.

Key Areas Of Responsibilities:

  • Responsible for interviewing potential service users to assess their suitability and identify potential risks.
  • Liaise with referral agencies and ensuring that vacancies are filled within an appropriate time scales and in-line with Penrose’s Referral Policy and void targets are met.
  • Ensure that service users are aware of their rights and responsibilities regarding welfare and benefits.
  • Act as the primary CNRW or Link Worker to named service users as designated by your line-manager
  • Plan and co-ordinate individual recovery and resettlement packages for the Service User liaising with the appropriate agencies and care professionals to ensure successful delivery of the plans.
  • Constantly ensure there is genuine engagement with the Service users using appropriate methodologies and inventions to encourage and support their engagement and progress towards greater independence and community integration.
  • Encourage service users to participate in the running and development of Service / Social Enterprise initiatives, training interventions, volunteering or work experience within Penrose
  • Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs
  • To positively respond to service users who may need assistance at night, with the support of the on-call manager if necessary in emergencies.
  • Dealing with any disputes or emergencies.
  • Having an understanding of the needs of the client group and working in an understanding and flexible manner using assessment and evaluation skills.
  • Updating service user files with relevant information.
  • Ensure that at all times, work is conducted within the policy and procedural framework established. Ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eye-care Vouchers
  • Growing and forward-thinking organisation

Further Information:

If you feel that this role is for you, please complete an application form which can be found on the web site Penrose. Please note that we do not accept CV’s for this role. The deadline for completed applications is Thursday 30th August 2018.

This post is subject to an enhanced DBS check

Closing date: 30th August 2018

Related Documents:

CJS Cluster Service Manager – Community Team

Department: CJS
Work Location: Wembley with some travel accross London
Salary: £34,517
Contract: Permanent
Hours per week: Full Time (37.5 hours per week)
Shift pattern: mon - fri 09:00 - 17:30

Job description:

About The Service

Working in partnership with the London Community Rehabilitation Company (CRC) and MTCNovo, our service supports adult males sentenced to 12 months or less to resettle into the community and to break the cycle of reoffending. We provide guidance and support with a wide range of issues, from accommodation to training to financial advice, signposting our clients to relevant services in their area, as well as supporting them with any referral processes. We engage with agencies both within the CRC and across London, tailoring a package of support to best meet each individual’s needs. CROs are trained in risk management and de-escalation and can also initiate enforcement proceedings when necessary.

About The Role

The role will be based predominantly in the Penrose Community Hub, with some travel across London. As well as managing the development and delivery of the service, the Service Manager is responsible for the support, supervision and development of a team of Team Coordinators. All team members receive a holistic training package before they are able to manage a caseload of clients, and Penrose is committed to continual professional development through additional training, supervisions and appraisals.

We are looking for motivated staff who want to want to take an active role in the management of a team of frontline officers, data staff and Team Coordinators, and develop new skills in the process.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eye-care Vouchers
  • Growing and forward-thinking organisation

Please return your completed application by email to recruitment@socialinterestgroup.org.uk. The deadline for completed applications is 31st August 2018 with interviews to be held on 13th September 2018.

Closing date: 31st August 2018

Related Documents:

PCL Floating Support Worker

Department: Penrose Community Links
Work Location: Across London – Camden, Lewisham, Lambeth
Salary: £10.76 per hour + holiday pay
Hours per week: as and when required
Shift pattern: various, depending on the service

Job description:

Penrose Community Links

Penrose Community Links provide a responsive and enabling personal care service for people with complex needs and mental health issues. Our staff are expected to ensure that the service offered promotes the rights of individual services users and provides support in a way which preserves the dignity, choice, privacy, independence, fulfilment and personal goals of the services user and his/her significant others.

About the role:

Penrose Community Links is seeking to appoint Floating Support Workers. In this role you will be responsible for playing a part in providing home care to vulnerable adults with mental health issues or other complex needs. This will include personal care and domestic help, assisting service users to engage with the community and access community services. Encourage independence and improve the skill sets and to build professional relationships with service users, and develop unique approaches to achieve person centred care.

Ideally you will have previous Support Work experience; however, full training will be given.

Further Information:

If you feel that this role is for you, or you would just like some more information, please send us a cover letter and your CV which includes an email address and a contactable telephone number, as well as two contactable referee details to recruitment@socialinterestgroup.org.uk which we will contact only if you are successful for interview.

This post is subject to an enhanced DBS check


Recovery Worker

Work Location: Hammersmith and Fulham
Salary: £22,059.86
Contract: permanent (start 1 November 2018)
Hours per week: 37.5
Job description:

About the service

The service supports 25 men and women across two sites in Hammersmith & Fulham. The project is residential and will provide 13 high / complex needs beds and 12 medium and lower needs beds. The service will have a trauma informed approach using a PIE model. As a Recovery Worker, you will have responsibility for providing high quality support services in line with the Equinox Mission, Values and Strategy. The successful candidate will have experience of working with adults who are vulnerable and have multiple and complex needs. You must be willing to work flexibly, which includes weekday hours, evenings and weekend working.

About the role

To support Service Users to achieve their personal goals and positive outcomes by offering a flexible, recovery focused accommodation service for single homeless people with multiple needs who have experienced complex trauma. To support Service Users to establish a weekly routine, develop their life skills and become more self-reliant, so that they can improve their quality of life and move on to independent living within agreed timeframes. To work with service users and colleagues to create a Psychologically Informed Environment (PIE) that promotes health and wellbeing.

Main responsibilities

  • Implement the service’s policies and procedures in order to deliver the overall programme using a recovery focused approach.
  • Provide key work and co-produced support planning for Service Users, with relevant interventions such as life skills support, to help successful recovery in line with Service Users’ personal goals.
  • Encourage Service Users to develop social networks and undertake meaningful activities to assist them to develop positive coping mechanisms and reintegrate into the wider community.
  • Explore resettlement options for Service Users and assist them to move on successfully to appropriate housing options.
  • Maintain a standard of service as required by Commissioners and Equinox to deliver a safe and effective service.
  • Responsible for the maintenance of a healthy, safe and psychologically informed environment that includes the security of the building, fabric and grounds.
  • Ensure that information is shared appropriately within the team and with other professionals and that all Service User and service records are accurate and up to date.
  • To complete reports, including support plans, case notes and other documentation for managers as required in a timely and accurate manner.
  • Liaise with relevant and appropriate agencies and services to provide information, advice, support and treatment where necessary in relation to physical and mental health, substance misuse, education, employment and training, life skills and any other identified support needs.
  • Encourage and support Service Users to participate in the running and development of the service and activities/interventions that support self-management and independent living.
  • Ensure the consistent and effective implementation of the Equinox Equal Opportunities Policy and Procedures.
  • Participate in reflective learning sessions within the framework of a Psychologically informed Environment, team meetings and on going training and development as identified by Equinox and in on going lien management and annual appraisals.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send us completed application form.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Please note that provisional start date for this role is 1st November 2018.

Closing date: 20/08/2018

Related Documents:

Dual Diagnosis Worker

Work Location: Hammersmith and Fulham
Salary: 28,624.86
Contract: permanent (start 1st November 2018)
Hours per week: 37.5
Job description:

About the service

The service supports 25 men and women across two sites in Hammersmith & Fulham. The project is residential and will provide 13 high / complex needs beds and 12 medium and lower needs beds. The service will have a trauma informed approach using a PIE model. As a specialist Dual Diagnosis Worker, you will have responsibility for providing high quality support services alongside your colleagues in line with the Equinox Mission, Values and Strategy. The successful candidate will have experience of working with adults who are vulnerable and both mental health and substance misuse needs. You must be willing to work flexibly, which includes weekday hours, evenings and weekend working.

About the role

To support Service Users to achieve their personal goals and positive outcomes by offering a flexible, recovery focused accommodation service for single homeless people with multiple needs who have experienced complex trauma. To support Service Users to establish a weekly routine, develop their life skills and become more self-reliant, so that they can improve their quality of life and move on to independent living within agreed timeframes. To work with service users and colleagues to create a Psychologically Informed Environment (PIE) that promotes health and wellbeing.

Main Responsibilities:

  • Implement the service’s policies and procedures in order to deliver the overall programme using a recovery focused and psychologically informed approach.
  • Provide key work and co-produced support planning for Service Users who have mental health and substance misuse issues with relevant interventions to help successful recovery in line with Service Users’ personal goals.
  • Work closely with colleagues to provide additional life and support around high need complex service users.
  • Work closely with relevant external agencies such as GP’s, CMHT’s and local Treatment agencies to provide the most appropriate pathways for the individual.
  • Maintain a standard of service as required by Commissioners and Equinox to deliver a safe and effective service.
  • Responsible for the maintenance of a healthy, safe and psychologically informed environment that includes the security of the building, fabric and grounds.
  • Ensure that information is shared appropriately within the team and with other professionals and that all Service User and service records are accurate and up to date.
  • To complete reports, including support plans, case notes and other documentation for managers as required in a timely and accurate manner.
  • Liaise with relevant and appropriate agencies and services to provide information, advice, support and treatment where necessary in relation to physical and mental health, substance misuse, education, employment and training, life skills and any other identified support needs.
  • Encourage and support Service Users to participate in the running and development of the service and activities/interventions that support self-management and independent living.
  • Ensure the consistent and effective implementation of the Equinox Equal Opportunities Policy and Procedures.
  • Participate in reflective learning sessions within the framework of a Psychologically Informed Environment, team meetings and on going training and development as identified by Equinox and in on going lien management and annual appraisals.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send us completed application form.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Please note that provisional start date for this role is 1st November 2018.

Related Documents:

Resettlement Support Worker

Department: FIPTS
Work Location: Brixton
Salary: £22,865.00
Contract: permanent
Hours per week: 37.5
Job description:

About the service

FIPTS provides effective and meaningful assessment, treatment and management of people with personality disorders. We are experts in working with individuals who have a high risk of sexual or violent offending behaviour. We work with our clients to reduce and manage the risk presented in the least restricted environment possible.

About the role

The purpose of the Forensic Intensive Psychological Treatment Service (FIPTS) is to provide effective and meaningful assessment, treatment and management of people with personality disorders which cause them to present a high risk of sexual or violent offending behaviour directed toward others who have been or are involved with the criminal justice system. The service aims to reduce and manage the risk presented by clients in the least restrictive environment possible, reduce personality pathology and associated suffering and distress. It also aims to increase pro-social and adaptive behaviours in the areas of relationships, employment, education and community integration and promote independence and improved quality of life.

FIPTS believe that active, collaborative and supportive interagency working is the only effective, efficient and safe way to work with high risk personality disordered clients in or expected to be in the community. As such, we work in partnership with the criminal justice, social services, health and other statutory and voluntary agencies involved in the care and management of this client group.

Our service users require sustained intervention to modify cycles of behaviour that cause harm to them or others and result in breakdown of community networks, support mechanisms and mainstream services.

KEY AREAS OF RESPONSIBILITY.

Responsible for assessing psychological needs of service users and helping to implement appropriate psychological interventions
•To be responsive to the criminogenic needs of service users and contributing to designing appropriate risk assessments using structured and semi structured tools like HCR-20, IPDE, VRS, VRS-SO
•To be involved in delivering group therapy sessions using DBT or any recommended treatment intervention
•To actively promote service user involvement
•Responsible for interviewing potential service users to assess their suitability and identify potential risks.
•Liaise with referral agencies and ensuring that vacancies are filled within an appropriate time scales and in line with Penrose’s Referral Policy ensuring void targets are met.
•Act as named support worker for service users as designated by the Service Manager.
•Plan and co-ordinate individual support and resettlement packages for the Service User, liaising with the appropriate agencies and care professionals to ensure successful delivery of the plans.
•Deliver 1-1 interventions as required.
•Constantly ensure there is genuine engagement with the Service users using appropriate methodologies and interventions to encourage and support their engagement and progress towards greater independence and community integration.
•Encourage service users to participate in the running and development of Projects / Social Enterprise initiatives, training interventions, volunteering or work experience within Penrose
•Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
•To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary in emergencies.
•Dealing with any disputes or emergencies.
•Having an understanding of the needs of the client group and working in an understanding and flexible manner using assessment and evaluation skills.
•Updating service user files with relevant information.
•Ensure that at all times work is conducted within the policy and procedural framework established, ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times.

Why work with us?
•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Childcare Vouchers, Eye-care Vouchers
•Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send us a copy of your CV.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 21/08/2018

Related Documents:

Housing and Resettlement Support Worker X2

Department: Holman House
Work Location: Bedford
Salary: £20,579
Contract: Permanent
Hours per week: 37.5
Job description:

JOB TITLE:                                                   Housing and Resettlement Support Worker
REPORTS TO:                                              Service Manager

 DIRECT REPORTS:                                     None

 INDIRECT REPORTS:                                 None

 LOCATION                                                    Holman House, Bedford, with travel to Luton and,

Central Office, other Business locations and external venues as required

JOB PURPOSE:

To successfully motivate and inspire Service Users to learn new skills, build in confidence and take positive risk that enables them to move on successfully. Provide pathways, support and appropriate interventions to enable successful move on and resettlements and access to meaningful activities and ultimately employment.  Work with external partners, agencies and commissioners to achieve the desired outcomes of the residents and of the service providing safe environments to achieve this.

 AUTHORITIES:

  • Signing documents in conformity with the Authorisation Policy

 ACCOUNTABILITIES:

  • Providing tenancy sustainment
  • Management of risk
  • Management of any incidents that may arise in a safe learned way
  • The successful move on and resettlement of service users into the community
  • Accurate and up to date service user support plans and records
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS.
  • Comply with Penrose quality and audit processes
  • Comply with Penrose Health and Safety processes
  • Achievement of KPI targets and personal objectives

 KEY AREAS OF RESPONSIBILITIES:

Support Services

  • Responsible for interviewing potential service users to understand their desired outcomes, asses compatibility and risks to other existing residents and identify potential risks which might require mitigation and planning for, before offering a place..
  • Liaise with referral agencies and ensuring that vacancies are filled within an appropriate time scales and in-line with Penrose’s Referral Policy and void targets are met.
  • Ensure service users are aware of their rights and responsibilities as a resident and those of the landlord.
  • Ensure that service users are aware of their rights and responsibilities regarding welfare and benefits.
  • Act as the primary Support Worker to named service users as designated by your line-manager
  • Plan and co-ordinate with the service users their individual support and resettlement packages for the Service User liaising with agreed agencies, health and care professionals to ensure successful delivery of the plans.
  • Constantly ensure that the service user has the tools and confidence to control and choose their own goals and the steps to be taken Ensuring the Service users has access to appropriate methodologies and inventions to encourage and support their engagement and progress towards positive move on.
  • Encourage service users to participate in the running and development of Projects / Social Enterprise initiatives, training interventions, volunteering or work experience within Penrose such as ROOTS and LINKS
  • Provide and arrange various external advice, advocacy and information in order for service users not to become dependent on the service.

 

HOUSING / PROPERTY MANAGEMENT

  • To assist the Service Manager in managing health & safety, maintenance, rent/charges collection, arrears and void control, across the team
  • Sign up new service users with appropriate Licence Agreement following correct procedures. Assist them to take up occupancy of their room and provide them with induction, including information on the conditions of their licence agreement, residents’ charter, Penrose policies and procedures and relevant local information.
  • Ensure that service users understand their rights and responsibilities as tenants and residents
  • Explain about our Community Living Agreements and Speak Outs.
  • Ensure welfare benefits are in place if applicable, and assist them in making their claims in order to maximise their income if not in place.
  • Ensure that adequate records are kept of any action taken regarding a resident’s breach of agreement. In particular, to monitor the payment of rents, and to avoid and recover rent and service charge arrears.
  • Mange house frictions
  • Ensure no bullying or victimisation
  • Assist service users with arrangements for moving into their move on property, ensuring benefits are applied for, utilities connected, maintenance problems resolved and that the property is properly furnished
  • Carry out pre-void inspections of Penrose properties making arrangements with service users for replacement or repair of Penrose property.

LIAISON WITH AGENCIES AND LOCAL COMMUNITY

 

 

  • Develop and maintain good community relationships within the local community, particularly with direct neighbours and other interested parties.
  • Liaise with other agencies, ensuring that access to services is maintained and that information is accurately and promptly communicated to other relevant professionals and carers as directed by policy and good practice.

 

  • ADMINISTRATION
  • To complete reports (either electronically or written), including service user’s support plans, notes and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure
  • To input and extract information from computerised packages, client monitoring system, and other database systems.
  • Collect and monitor payments of rents and service charges, deal with service users that are in arrears whilst liaising with housing benefit and DSS concerning direct pay
  • To follow and adhere and ensure up to date knowledge to all Penrose’s policies, procedures and rules at all times
  • When requested to provide guidance and support to relevant workers, such as volunteers, students, etc…, in line with the relevant policy and procedure.
  • Attend internal and external meetings and training as directed by your line manager

 

  • HEALTH & SAFETY AND ENVIRONMENT
  • Promote and encourage best practice in Health & Safety and Environment
  • Take individual responsibility with other staff for the personal safety of all people working and/ or visiting the service especially in response to emergency situations
  • Ensure all the organisations rules/policies regarding Health, Safety and the Environment are strictly adhered to and that safe working practices are adopted at all times and risk assessments are both carried out and followed
  • Report any concerns relating to health and safety issues at the earliest opportunity to your line-manager

 

EQUAL OPPORTUNITIES

  • Ensure consistent and effective implementation of Penrose’s Equal Opportunities & Diversity policy and procedures
  • Positively promote an environment within Penrose which respects and values the diversity of both staff and service users.Other Responsibilities and Duties as Required

 

  • Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

 

Please note that this job description is subject to change (following consultation) depending on the needs of the organisation.

 

Person Specification

 Housing and Resettlement Support Worker

Qualifications and Experience Rating Application Form Interview
Have or prepared to work towards appropriate professional qualification:NVQ / Diploma level 3 in Health & Social Care / Community Justice or professional equivalent Essential x
Experience of working with residents who may have mental health issues/ personality disorders/ forensic mental health backgrounds / substance misuse / offenders and whose chaotic lives challenge service provision Essential x
On the job experience of developing support plans with service users and providing motivation and inspiration with appropriate interventions for service user and liaising with other professional to bring the plans to fruition Essential x x
Clear evidence and experience of successful reintegration of clients into the community Essential x x
Experience of providing housing support and practical assistance within a residential or outreach support role. Desirable x x
Experience of housing management Essential x
Knowledge Rating Application Form Interview
Excellent understanding of supported housing and social  needs Essential x x
Understanding and practical application of key legislation regarding social care, housing, criminal justice and mental health Essential x x
Knowledge of Health & Safety and Equality legislation and practice Desirable x x
Skills and abilities Rating Application Form Interview
Excellent and proven ability to form effective positive and motivational relationships Essential x
Excellent communication skills both written and oral with both internally and externally with outside agencies and bodies Essential x
Able to influence and negotiate positive outcomes with the clients and supporting professional bodies Essential x x
Ability to maintain accurate records and write clear reports using bespoke software and branded packages Essential x x
Sensitive to both service user and staff needs Essential x
Able to take part in a range of therapeutic / work focused groups Desirable x x

 

 

Competences

 

 

Housing and Resettlement Support Worker

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level B – Can communicate with a range of people in a positive and inclusive manner which maintains their attention. 
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level A – Writes well-structured, error free written documents.
Sensitivity Shows awareness of the diversity of those they work with and for and is aware of their own influence both. Recognises the impact of own behaviour on others. Level B – Recognises, understands and responds to feelings and needs of others, even when they may be very different to their own.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level B – Independently takes the initiative to provide direction, support and feedback, motivating another to takes the agreed steps.
Teamworking/ working with others Contribute actively on issues/solutions even when the issue is not the responsibility of the individual. Level A – Work with others internally and externally to deliver solutions/results.
Customer focus Understand customer needs and requirements and act accordingly. Ensuring high level of service delivery to deliver customer satisfaction. Level B – Actively investigates further needs of the client and demonstrates their desire to deliver the best to the client.
Results Orientation Actively focused on achieving results and objectives. Level A – Works purposefully to achieve objectives and tasks on time and as agreed.

 

Closing date: 26/8/2018

Related Documents:

Support Worker – Mental Health Discharge

Work Location: Luton
Salary: £20,785
Contract: permanent
Job description:

Our Synergy Service is an integrated support service with emphasis on prevention, early intervention and integration for people who are at risk of losing their independence. The service provides tailored support to clients aged 16+ over a maximum of two years, to improve their opportunity to live successfully in the community.  The ethos of the service is to enable, empower and encourage individuals to develop the skills and tools to manage their accommodation, tenancies and health & wellbeing.

Our work with clients takes place at locations to meet individual needs; within our Victoria House resource centre in Luton, at their homes, in other agencies’ premises or in public meeting places.

We pride ourselves on providing accessible and flexible services to residents of Luton through partnership working and community engagement.

JOB PURPOSE:

To ensure individuals who are admitted to the Luton based mental health wards are assessed for their housing need and will be discharged to suitable and secure accommodation. To provide pathways, support and appropriate interventions to enable successful resettlements. Work with external partner agencies to ensure the relevant support and care is in place for the individuals at point of discharge. Work with the ward teams to create and maintain the beginning of a clear pathway to independence throughout their stay on the ward and their discharge.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 17/08/2018

Related Documents:

Support Officer

Department: Synergy
Work Location: Luton
Salary: £16,262
Contract: permanent
Hours per week: 37.5
Job description:

Our Synergy Service is an integrated support service with emphasis on prevention, early intervention and integration for people who are at risk of losing their independence. The service provides tailored support to clients aged 16+ over a maximum of two years, to improve their opportunity to live successfully in the community.  The ethos of the service is to enable, empower and encourage individuals to develop the skills and tools to manage their accommodation, tenancies and health & wellbeing.

Our work with clients takes place at locations to meet individual needs; within our Victoria House resource centre in Luton, at their homes, in other agencies’ premises or in public meeting places.

We pride ourselves on providing accessible and flexible services to residents of Luton through partnership working and community engagement.

To enable clients of the Synergy Floating Support service to achieve the items defined in their support plans so that they achieve full independent living in the community. To support those individuals to address the issues that are preventing them from making a full and active contribution to society.  To facilitate an exit strategy for the client by working proactively and positively with partner agencies to build a self-sustaining support network

 

The job holder will provide emotional and practical information, advice and support to address:

  • housing needs and options
  • benefits entitlements
  • employment, training and education
  • mental or physical issues and problems
  • drug and alcohol issues
  • build social, cultural, leisure and faith support networks
  • avoiding harm to self and others

The post holder will ensure that Service users are encouraged to explore and maximise their skills and choices. They will also work to build self confidence, self esteem and self reliance.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Childcare Vouchers, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 17/08/2018

Related Documents: