Penrose Care & Support Worker

Department: Penrose Community Links
Work Location: Lambeth, Lewisham boroughs
Salary: £11.43ph (inclusive holiday allowance)
Contract: 3 Month Contract
Hours per week: Guaranteed up to 18 hours per week
Shift pattern: Core Hours 7am-10pm & 5am-8pm

Job description:

Do you want to help someone get back on their feet? Are you able to work with diverse and sometimes challenging clients?

Penrose Community Links supports vulnerable adults in their own homes to regain confidence and rebuild their lives after being in hospital or supported living. Our clients are all different, some of them may have a mental health diagnosis, some may have a history of substance abuse, and some may have been involved in the criminal justice system. All of them need our help to lead good, happy, productive lives.

Have you got the patience, the persistence and the resilience to connect with these vulnerable adults?

If so we can offer you

1.Competitive pay
2.Guaranteed hours of up to 18 hours per week
3.A contributory pension scheme
4.On-going training
5.A hands on and supportive management team available throughout your shift
6.Regular supervision
7.A free backpack containing personal protective equipment
8.A personal alarm and a handset for Care Plans and Care Notes, ensuring you have up to date information about your clients.

Person Specification

1.Experience of working in partnership with service users, care managers and significant others
2.Experience in working within a regulatory framework
3.Ability to work independently with clients who may display behaviour that challenges and/or mental health diagnosis.
4.Must be able to perform personal care if required.

Knowledge/Qualifications

1.An NVQ/QCF Level 1 or above in Health and Social Care or minimum of 12 months proven experience working with vulnerable adults in a Support role.
2.Good written and oral communication skills in English.
3.A working knowledge of DOLS, Whistleblowing and CQC guidelines regarding consent and reporting abuse.

Why work with us?

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you feel that this role is for you please complete the attached application form and send to recruitment@socialinterestgroup.org.uk by the closing date.

Closing date: 01/02/2019

Related Documents:

Support Officer – Luton

Department: Synergy
Work Location: Luton
Salary: £16,262
Contract: Permanent
Hours per week: 37.5
Shift pattern: Monday - Friday

Job description:

About The Service

Our Synergy Service is an integrated support service with emphasis on prevention, early intervention and integration for people who are at risk of losing their independence. The service provides tailored support to clients aged 16+ over a maximum of two years, to improve their opportunity to live successfully in the community. The ethos of the service is to enable, empower and encourage individuals to develop the skills and tools to manage their accommodation, tenancies and health & wellbeing.

Our work with clients takes place at locations to meet individual needs; within our Victoria House resource centre in Luton, at their homes, in other agencies’ premises or in public meeting places.

We pride ourselves on providing accessible and flexible services to residents of Luton through partnership working and community engagement.

KEY AREAS OF RESPONSIBILITIES

The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:
•◦Support the team in delivering all aspects of support as appropriate to the individual needs of the Service User.
◦Support Service Users who self refer to complete the self referral information form
◦Undertaking tasks in the absence of the case holding Support Lead
◦Support Service Users to meet their support plan targets, including practical assistance where they have not yet developed the skills or the confidence to meet them. Help to ensure Service Users are engaged and involved with the services provided.
◦Through coaching and support, build the client’s confidence to carry out tasks for themselves, focussing on the skills that support the individual’s ability to live independently.
◦Motivating and coaching service users to attend appointments/engage in activities
◦Supporting service users to research the variety of resources available to them, specific to their own needs and specific interests
◦Report any observations relating to Service Users welfare.
◦Adhere to all the policies and procedures of the organisation plus those specific to the project including any statutory requirements.
◦Maintain records as required; specifically utilise LBC’s Capita system to maintain full SU records, files and notes.
◦Participate in team meetings/reviews and the general development of the service.
◦Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Why work with us?

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you please see attached Job Description Support Officer JD and Penrose-Application-Form, please complete and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 04/02/2019

Related Documents:

Bank Worker – Hove

Department: Community Base, Brighton
Work Location: Hove
Salary: £10.76 per hour
Contract: Bank Work
Hours per week: Bank work – Ad Hoc
Shift pattern: Shifts include late and early shifts. 8am-4pm and 2pm-10pm. Weekends and evenings included also.

Job description:

About The Service

Brighton Women’s Service launched on 1st November 2017 – The project is residential and provides 12 high / complex needs beds and 8 medium and lower needs beds. The service has a trauma informed approach using a PIE model. As a Recovery Worker, you will have responsibility for providing high quality support services in line with the Equinox Mission, Values and Strategy. The successful candidate will have experience of working with adults who are vulnerable and have multiple and complex needs. You must be willing to work flexibly, which includes weekday hours, evenings and weekend working.

Purpose Of The role

To support Service Users to achieve their personal goals and positive outcomes by offering a flexible, recovery focused accommodation service for Women with Multiple and Complex Needs.

To support Service Users to establish a weekly routine, develop their life skills and become more self-reliant, so that they can move on to independent living within agreed timeframes.

To work with Service users and colleagues to create a Psychologically Informed Environment (PIE) that promotes health and wellbeing.

Main Responsibilities

•Implement the service’s policies and procedures in order to deliver the overall programme using a recovery focused approach.
•Provide key work and support planning for Service Users, with relevant interventions such as life skills support, to help successful recovery in line with Service Users’ personal goals.
•Encourage Service Users to develop social networks and undertake meaningful activities to assist them to develop positive coping mechanisms and reintegrate into the wider community.
•Explore resettlement options for Service Users and assist them to move on successfully to appropriate housing options.
•Maintain a standard of service as required by Commissioners and Equinox to deliver a safe and effective service.
•Responsible for the maintenance of a healthy, safe and psychologically informed environment that includes the security of the building, fabric and grounds.
•Ensure that information is shared appropriately within the team and with other professionals and that all Service User and service records are accurate and up to date.
•To complete reports, including support plans, case notes and other documentation for managers as required in a timely and accurate manner.
•Liaise with relevant and appropriate agencies and services to provide information, advice, support and treatment where necessary in relation to physical and mental health, substance misuse, education, employment and training, life skills and any other identified support needs.
•Encourage and support Service Users to participate in the running and development of the service and activities/interventions that support self-management and independent living.
•Ensure the consistent and effective implementation of the Equinox Equal Opportunities Policy and Procedures.
•Participate in reflective learning sessions within the framework of a Psychologically informed Environment, team meetings and on-going training and development as identified by Equinox and in on-going lien management and annual appraisals

Why work with us?

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you feel that this role is for you please complete the attached application form and send to recruitment@socialinterestgroup.org.uk by the closing date.

Closing date: 08/02/2019

Related Documents:

Recovery Worker – Hove

Department: Community Base, Brighton
Work Location: Hove
Salary: £20,059.86
Contract: Permanent
Hours per week: 37.5
Shift pattern: Working on a rota. Shifts include late and early shifts. 8am-4pm and 2pm-10pm. Weekends and evenings included also.

Job description:

About The Service

Brighton Women’s Service launched on 1st November 2017 – The project is residential and provides 12 high / complex needs beds and 8 medium and lower needs beds. The service has a trauma informed approach using a PIE model. As a Recovery Worker, you will have responsibility for providing high quality support services in line with the Equinox Mission, Values and Strategy. The successful candidate will have experience of working with adults who are vulnerable and have multiple and complex needs. You must be willing to work flexibly, which includes weekday hours, evenings and weekend working.

Purpose Of The role

To support Service Users to achieve their personal goals and positive outcomes by offering a flexible, recovery focused accommodation service for Women with Multiple and Complex Needs.

To support Service Users to establish a weekly routine, develop their life skills and become more self-reliant, so that they can move on to independent living within agreed timeframes.

To work with Service users and colleagues to create a Psychologically Informed Environment (PIE) that promotes health and wellbeing.

Main Responsibilities

•Implement the service’s policies and procedures in order to deliver the overall programme using a recovery focused approach.
•Provide key work and support planning for Service Users, with relevant interventions such as life skills support, to help successful recovery in line with Service Users’ personal goals.
•Encourage Service Users to develop social networks and undertake meaningful activities to assist them to develop positive coping mechanisms and reintegrate into the wider community.
•Explore resettlement options for Service Users and assist them to move on successfully to appropriate housing options.
•Maintain a standard of service as required by Commissioners and Equinox to deliver a safe and effective service.
•Responsible for the maintenance of a healthy, safe and psychologically informed environment that includes the security of the building, fabric and grounds.
•Ensure that information is shared appropriately within the team and with other professionals and that all Service User and service records are accurate and up to date.
•To complete reports, including support plans, case notes and other documentation for managers as required in a timely and accurate manner.
•Liaise with relevant and appropriate agencies and services to provide information, advice, support and treatment where necessary in relation to physical and mental health, substance misuse, education, employment and training, life skills and any other identified support needs.
•Encourage and support Service Users to participate in the running and development of the service and activities/interventions that support self-management and independent living.
•Ensure the consistent and effective implementation of the Equinox Equal Opportunities Policy and Procedures.
•Participate in reflective learning sessions within the framework of a Psychologically informed Environment, team meetings and ongoing training and development as identified by Equinox and in ongoing lien management and annual appraisals

Why work with us?
•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Childcare Vouchers, Eye-care Vouchers
•Growing and forward-thinking organisation

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you feel that this role is for you please complete the attached application form below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Closing date: 08/02/2019

Related Documents:

Housing Income Officer

Department: Housing
Work Location: Highbury & Islington
Salary: £28,000
Contract: Permanent
Hours per week: 37.5
Shift pattern: Mon - Fri 9-5

Job description:

The Social Interest Group (SIG) is an innovative a charity formed in 2014. Incorporating Penrose Options and Equinox Care, our sole aim is to be a vehicle to develop and strengthen the charities that are within it, so they in turn thrive and do social good.

We are currently seeking a Housing Income Officer to join our Housing Team based at our head office in Islington.

Our charities operate in a range of community-based supported housing and residential settings supporting adults with a history of substance misuse, drug & alcohol dependence, offending, forensic and complex mental health issues, homelessness from stabilisation through to recovery, and to support the transition to independent living in the community.

ROLE PURPOSE

The role will primarily be one to reduce bad debt and increase cash flow. Focus on the improvement of rent collection and mitigation for void periods. Coordination of income and housing management issues for satellite offices within the group as heavy emphasis will be on the improvement of reporting. Visiting service across the group is required in order to coach teams and resolve any issues within arrears or benefit accounts.

ACCOUNTABILITIES

  • Monitor tenant rent accounts on a weekly basis and coordinate rent arrears actions across the Group.
  • Visit services across the group working independently 2/3 days per week and support Service Managers with training and guidance as and when required in relation to any Supported Housing management issues across the group
  • Advise in respect of breaches of tenancy/licence agreements, including rent and service charge arrears, nuisance, harassment and misuse of property
  • Work with Service Managers, Maintenance Coordinators and head landlords to ensure that void loss due to empty properties is minimised
  • Ensure that correct notice periods are given and the benefit system is used in full to further mitigate void loss
  • Take ownership or group management IT systems for non process functions of rent accounts. This will include setting up new residents onto the payment systems.
  • To deal with reports of abandoned tenancies, squatters and unauthorised occupiers.
  • Maintain appropriate records of work in accordance with the Group policies. Adapt and revise procedures and polices within the groups governance ensuring all quality and compliance measures are adhered too
  • Assist with the preparation of cases for Court action and represent the organisation at Court and at evictions
  • Communicate with Housing Benefit teams regarding appeals, overpayments etc.
  • Liaise with partner landlords to ensure that each party is abiding to contractual obligations.
  • Provide regular performance data and KPI’s. Preparing regular reports for the business.
  • Implementing a former tenant debt recovery strategy including contract management of external debt collectors.
  • Provide data for SHIP reporting.
  • Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

If you wish to work with us and believe this is a perfect opportunity for you, please send us your CV.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 17/12/2018

Related Documents:

Criminal Justice Services Team Supervisor

Department: Penrose Criminal Justice Services
Work Location: London Resettlement Prisons (Brixton, Belmarsh, Pentonville and Wandsworth)
Salary: Up to £27,500 pa
Contract: Full Time, Fixed Term. This is a HMP on Fixed Term Contract until September 2020
Hours per week: 37.5
Shift pattern: Mon - Fri

Job description:

MAIN PURPOSE OF POST:

This is a HMP on a Fixed Term Contract until September 2020.

To successfully reduce reoffending, rehabilitate and reintegrate offenders back into the community. To effectively manage and motivate a team of Offender Resettlement Workers, Specialist Resettlement workers, Team Supervisors and Data Officers. To co-ordinate and ensure delivery of the “Getting It Right” resettlement programme within the prison setting. To ensure that each offender is effectively case managed and has a cohesive resettlement plan (BCST2) generated from the basic custody screening part 1. To ensure that BCST 3 reviews are completed for every offender within 12 weeks of release from custody. To ensure that your service provides pathways, support and appropriate interventions to enable successful resettlement for all prisoners in both a group and on a 1-1 basis. Work with internal and external partners, agencies and commissioners including HM Prison and Probation Service, Community Rehabilitation Companies (CRCs) and the National Probation Service to achieve the desired outcomes and KPI’s for the service. The ability to develop excellent internal and external relationships is essential to this role. Team Co-ordinators will ensure that the service is fully embedded within the prison. You will be expected to regularly participate in team meetings, Meetings with London CRC, MOJ and other duties deemed relevant by management.

SERVICE DETAILS:

This service co-ordinates and co-delivers resettlement support for offenders across London prisons. These prisons are HMP’s Wandsworth, Belmarsh, Brixton and Pentonville. The Service Users being supported will have a wide range of resettlement needs and will have varying and sometimes complex needs.

Penrose provide resettlement support and outcomes to Offenders in custody. The service is designed to deliver interventions including the accredited Getting It Right programme and supporting journal in order to generate a cohesive resettlement plan for offenders post release from custody. The service will cover, release planning, employability, social support, treatment continuity, and housing as a minimum.

You will be responsible for oversight of the targets set by Penrose in partnership with MTC Novo and the London CRC and also developing strategies and policies. One of the key targets will be ensuring that your team are delivering positive outcomes to reduce reoffending rates. The ability to work within a custodial setting and to be able to develop excellent working relationships with other partner agencies is vital to this role. It is essential that you are able to meet prison clearance requirements to undertake this role.

Team Supervisors will be expected to have the necessary skills to be able to implement and support the delivery of the Getting It Right programme and develop any additional programmes within our remit in a custodial setting, and to direct line manage a team of Offender Resettlement Workers. Be responsible for and oversee case management quality and the provision for offenders on staff caseloads, ensuring that good links are made with the CRCs and other partners, and outcomes for Service Users are achieved.

KEY AREAS OF RESPONSIBILITIES:

  • Assist Team Managers in Building and creating relationships with internal and external agencies to facilitate resettlement planning.
  • Line Management of Offender Resettlement workers (Maximum 5 staff)
  • Provide cover (sickness and leave) for Team managers across all sites whenever necessary.
  • To follow quality assurance processes that ensure Quality improvement and to enhance resettlement needs of service users.
  • Assist Team Managers to ensure that a BCST 2 resettlement assessment is completed for each offender arriving at the establishment within 5 days of completion of the BCST1 (by Prison staff)
  • Assist Team Managers in the provision of resettlement advice and signposting to all offenders, ensuring all necessary criteria are met.
  • Assist the Team Manager to manage a resettlement service that deals with Service Users immediate and ongoing resettlement needs. This service will be coordinated and will focus on immediate and resettlement issues relating to, but not exclusive to accommodation, health, employment, finance and debt.
  • Assist the Team Manager with the ‘Getting it Right’ interactive journaling programme while in prison. You shall enable your team to use this as the framework to deliver an intensive, modular resettlement programme.
  • Assist the Team Manager to manage attendance rates to the Getting It Right programme and any other programmes developed for delivery to service users.
  • Assist the Team Manager to manage delivery of any programme introduced ensuring adequate referrals and completions,
  • Work with other agencies and co-commissioned services including but not limited to Substance Misuse Services; health services; the Offender Learning and Skills Service (OLASS); and the Department for Work and Pensions (DWP) Benefits Advisers and Work and Programme Providers within the Resettlement Prison.
  • Assist the Team Manager to manage monthly reporting and monitoring of KPI’s in a timely professional manner including but not exclusive to MI Data, Good news stories, feedback forms, CPD’s, Observations, Supervisions and any other reports as directed by your line manager.
  • Assist the Team Manager to Manage Mentoring pathway ensuring support for those most vulnerable to relapse, ensuring TTG enhanced support is achieved.

RESETTLEMENT:

  • Ensure that the team achieves the relevant KPI on information sharing with Responsible Officers in the community.
  • Enhance and enable teams to deliver individual support and resettlement packages for service users, liaising with the appropriate staff, agencies and care professionals to ensure successful delivery of the plans.
  • Assist the Team Manager to Undertake Quality Assurance and Audits to ensure there is genuine engagement with the offender using appropriate methodologies and inventions to encourage and support their engagement and progress towards greater independence in the community. Highlighting Good and bad practice. Manage appropriate follow up action.
  • Enhance the team’s knowledge in providing / arranging advice, information to offenders in relation to but not exclusive to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
  • To assist where necessary in positively reporting to the Head of reducing reoffending on areas of assistance and support within the custodial environment.
  • To be aware of any disputes or emergencies and report to appropriate manager.
  • Have up to date relevant specialist knowledge in all pathway strands that can be cascaded to teams that support the needs of our Service Users.
  • Assist the Team Manager to manage teams in updating service user information onto relevant platforms, including, Oasys, C-Nomis and the MI Data Tool.
  • Assist the Team Manager to manage teams to ensure that at all times work is conducted within the policy and procedural framework established, ensuring full up to date knowledge and understanding of policies, procedures and legislation at all times.

Staff Supervision/Line Management

  • Provide high quality leadership and line management to staff.
  • Ensure that all staff have personal development plans, and are appropriately supported to achieve the plans targets / interventions.
  • Ensure that regular 1-1 supervisions are undertaken at least every 3 months.
  • When required, participate in the selection and induction of new staff to ensure that they are aware of their duties and the policies, practice and values of Penrose.
  • Ensure that HM Prison security requirements are adhered to at all times.
  • Manage staff to ensure awareness of all HR policies and procedures and also our Employee Assistance Programme.
  • Manage absenteeism and lateness, on or below, the agreed levels for the organisation, taking appropriate support and action to achieve the target. Use Trakka system reports appropriately to evidence and support if necessary.
  • Ensure all staff maintain high standards of professional performance at all times through adherence to the Penrose policies and procedural frameworks.
  • Ensure that disciplinary, complaints and grievance procedures are appropriately managed.
  • Manage staff performance via the Penrose appraisal system and that appraisals are conducted and completed on time. Use PIP’s (performance improvement plans) appropriately wherever necessary.
  • Manage staff induction and probationary periods.
  • In the absence of the Team Manager hold daily staff briefings, attend Governors morning meetings. Cascade necessary information to staff teams, be transparent.
  • Supervise and monitor the workload of the team and ensure that all current performance and service standards are met.
  • In the absence of the Team Manager arrange local vetting appointments with new candidates, ensuring appointments are followed up and reported to Service Manager with progress.

Operational Management

  • Attend Reducing Reoffending meetings, Quality Improvement Groups, Tripartite Meetings, Team Manager Meetings, full staff meetings and any other meetings deemed necessary by your line manager.
  • Assist the Team Manager to manage all statutory records to ensure they are accurately maintained and available for inspection upon request from the appropriate authorities.
  • Manage staffing levels in conjunction with the Team Manager, to ensure service delivery is maintained.
  • Manage and be responsible for ensuring Penrose’s Risk Assessment and Risk Management Policies are fully understood and being complied with at the Service area.
  • Ensure that you and your team fully adhere to partner agency policies and practices as appropriate including HMPPS, CRC and NPS.
  • Report incidents and accidents as per Social Interest Group’s procedure, also internally following the procedures laid down by HMPPS.

Resettlement and Support Practice

  • Ensure that innovative and personalised support is delivered flexibly to meet service user needs and wishes, building independence within the community.
  • Ensure that all Service Users have an assigned offender resettlement worker and appropriate resettlement plans have been provided monitored and reviewed at regular intervals.
  • Ensure that risk assessments and management plans are completed and updated regularly.
  • Ensure all relevant data is recorded in the correct timeframes using the appropriate electronic data system.
  • Ensure that information is shared appropriately and in accordance with the Penrose GPDR policy.
  • Support and encourage Service User involvement and initiatives within the service (Orderlies) and service user involvement at the wider organisational level initiatives and services
  • To ensure that your professional awareness of best practice and service innovation is maintained and shared with all Project staff.
  • Ensure absolute adherence to Penrose Confidentiality Policy and all other associated policies and procedures.

Development of the Project/Community Liaison

  • Continue to develop the service provisions within the service, to ensure best practice and leading edge services are available to service users
  • Work in partnership with the other agencies supporting the Project to improve the services and expand provision where possible
  • Promote the Project through participation in inter-agency forums and attendance at other functions where appropriate and as directed by the Service Manager.
  • Participate and contribute to the development of an annual plan for the Project, which reflects the objectives and performance for the Project

Financial management and Administration

  • To promote effective cost control mechanisms, and encourage all staff to take responsibility for achieving financial savings where appropriate.
  • Assist the Team Manager to manage on time reporting and submission of information to Central Office functions, such as training record updates, performance statistics for KPI monitoring and Quality & Performance for payroll etc.
  • Ensure all Penrose policies and procedures are appropriately understood, followed and implemented at the Project

Health & Safety and Environment

  • Promote and encourage best practice in Health & Safety and Environment.
  • Responsible for the Project’s Health & Safety including monthly Health and Safety reporting.
  • Take responsibility for the personal safety of all people working and/ or visiting the service especially in response to emergency / evacuation situations.
  • Ensure all the organisations rules/policies regarding Health, Safety and the Environment are strictly adhered to and that safe working practices are adopted at all times and risk assessments are both carried out and followed.
  • Assist the Team Manager to Manage the reporting of any incidents /accidents occurring at the Project to Line-manager, HR and the competent Health & Safety person. Conducting investigations into the incident / accident and provide appropriate report.
  • Ensure all RIDDOR incidents are reported in a timely fashion.
  • Responsible for ensuring COSHH and Risk assessments records are maintain and available for reference and use.

Equal Opportunities

  •  Ensure consistent and effective implementation of Penrose’s Equal Opportunities & Diversity policy and procedures.
  • Ensure staff are trained and understand Penrose’s Equal Opportunities & Diversity policy and procedures.
  • Positively promote an environment within Penrose which respects and values the diversity of both staff and service users.

Other Responsibilities and Duties as Required

  • Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

Authorities: 

Signing documents in conformance with the Authorisation Policy

Accountabilities:

  • Service Delivery and Staff performance.
  • Maintenance of excellent partnership arrangements with partners, professional bodies and commissioners.
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS.
  • Achievement of KPI targets and personal objectives.
  • Service user feedback and satisfaction.
  • Safeguarding and risk management within the project.

Please note that this job description is subject to change (following consultation) depending on the needs of the organisation

Person Specification

 

Team Supervisor

 

 Qualifications and Experience  Rating  Application Form  Interview
Appropriate professional qualification:NVQ / Diploma level 4 in Health & Social Care / Community Justice/ Mental health or professional equivalent. In addition a management qualification would be advantageous Desirable 

 

 

Desirable

x        
Staff Management Experience Desirable x       x       
Direct experience of working in reintegration and rehabilitation services or similar services Essential   x        
Experience of working with ethnically diverse groups of service users Desirable x         x         
Experience of providing commercially viable services and interventions to target client groups Essential x     x    
 Knowledge

 

   
An understanding of the needs of vulnerable people who may also have mental health, offending or substance misuse problems Essential x        x        
Knowledge and practical application of key legislation – Equality and Diversity, Mental Health, Criminal Justice, Social Care and Housing and H&S Essential x         
Knowledge and understanding of the practical requirements of the Care Standards Act 2000 and other relevant legislation Essential x          x         
A good understanding of the principles of staff development and management, e.g.supervision, appraisal & training Desirable x         x       
 Skills and abilities

 

x     x       
Proven ability to provide clear leadership and management to a team Desirable x         x     
Ability to reflect and look at self Essential x       
Ability to assess information quickly andmake sound judgments Essential x  x
Excellent I.T skills Essential x         x       
Able to influence and form strong relationships with commissioning bodies and professional agencies Essential   x        
An effective communicator Essential x       x         
Excellent planning and organisational skills Essential   x        
Demonstrate the ability to build key relationships to the benefit of the project Essential   x         

 

Competencies

 

Team Supervisor

 

Competency Definition Level
Oral communication Communicates in a way that is unambiguous using appropriate terminology and non-verbal communication, providing accurate data that influences and informs the recipient. Level C – Communicates effectively in all situations and environments and supports others to effectively express themselves
Written communication Expresses ideas clearly in a well structured manner, using correct grammar and appropriate terminology. Uses a variety of media. Level C – Actively supports others in their written communications. Corrects and amends texts of others.
Coaching and motivating Directing and guiding others in the performance of their tasks. Establishing a spirit of working together to set and achieve goals. Level C – When collaborating with others, stimulates and contributes actively to the provision of mutual feedback and support aimed at fostering individual development
Planning and organising Use good planning skills to deliver results. Stipulating the time and resources needed to achieve the results Level C – Demonstrates good project management skills to deliver on cost, quality and timescales. Encourages and coordinates others to effectively plan and organise effectively
Commercial Demonstrating business and commercial awareness when making decisions. Level B – Applies business acumen to own decision making including an awareness of new opportunities
Leadership Directing and guiding employees in the performance of their jobs; employing management styles and methods which are tailored to the employee/team and situation in question. Level B – Provides independent direction and guidance to others in the performance of their tasks
Results Orientation Actively focused on achieving results and objectives. Level B – Manages priorities to achieve agreed outcomes and takes timely action to ensure no delays

 

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer. If you feel that this role is for you, please complete an application form which can be found below and send to recruitment@socialinterestgroup.org.uk by the closing date.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you.

Closing date: 05/12/2018

Related Documents:

Support Lead – Penrose Synergy

Department: Penrose Synergy
Work Location: Victoria House, Victoria Street, Luton
Salary: £20,785
Contract: Permanent
Hours per week: 37.5
Shift pattern: Mon-Friday

Job description:

 

ACCOUNTABILITIES:

    • Continuously demonstrate respect, dignity and support of all service users, colleagues and external partner.
    • Undertake Triage and Assessment with potential new service users after they have been referred to Penrose Synergy.
    • Provide immediate support and crisis intervention to Priority 1 referrals
    • Create, develop and maintain support plans and risk management plans from the assessments completed.
    • Practically support service users to achieve items they have identified in their support plans.
    • Ensure all risk control measures are followed, and shared, as identified on the individuals risk assessment.
    • Ensure an appropriate level of work is completed (Priority 1) and available to a Support Officer when handed over for continuation of work with service users.
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS.
  • Achievement of personal KPI targets and objectives.

 

KEY AREAS OF RESPONSIBILITY

The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:

 

  • Ensuring all individuals assigned to case load have a comprehensive assessment fully completed to a suitably high standard.
  • Create and implement support plans with Service Users with realistic and timed outcomes set by the individual.
  • Liaise with referral agencies in regards to multi-disciplinary approaches, either pre-referral or once engaged with the service.
  • To adhere to local procedures in regards to case management, including the transition from support worker to support assistant.
  • Create and maintain strong working relationships with local housing representatives including, but not limited to; Homeless Prevention Officers, Local Landlords, Housing Benefit Team, Allocations Department, Temporary Accommodation, Housing Associations, Hostels, Supported Housing Schemes, Rehab Facilities.
  • To understand and adopt the local and central organisational targets and objectives.

 

 

Administration

  • To complete reports, including service user’s support plans, case notes and other documentation for managers, members of the management board and other agencies, as directed by your line manager in a timely and accurate manner and in accordance with policy and procedure.
  • To follow and adhere to and ensure up to date knowledge of all Penrose’s policies, procedures and rules at all times.
  • When requested provide guidance and support to relevant colleagues, such as volunteers, students, support assistants etc…, in line with the relevant policy and procedure.

 

Why work with us?

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

 

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send a copy of your CV along with a completed application form, this can be found here Penrose-Application-Form W and submit by the closing date.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

 

 

Closing date: 14/12/2018

Related Documents:

Residential Service Lead

Department: Penrose FOCUS Project
Work Location: Lambeth
Salary: £32,000
Contract: Permanent
Hours per week: 37.5hrs per week
Shift pattern: Mon-Fri 9am – 5pm

Job description:
The Service

 

Focus is a mental health recovery service, providing residential resettlement support across Lambeth. It provides 26 units of supported housing for men recovering from and still living with forensic mental health illness. Many of our service users will previously have had lengthy stays in secure hospital wards, prison or have challenged other services to the extent that they have been moved on to us to ensure that we help them remain out of hospital or prison.

We work with our service users to identify risk factors that lead to a deterioration in their mental health and relapse and support them in the development of their own recovery plan. We work collaboratively with their clinical team and other organisations within the borough to help reintegration into the community. The aim of the service is to provide a safe, secure place to live and to support each person to develop and learn new skills to enable them to move on to independent living.

 

Job Purpose
  • Effectively coach the staff team to deliver quality driven, person centred, recovery focused and asset based support
  • Manage the residential services including housing management across the 6 sites
  • Achieve excellence in adult social service and other regulatory standards.
Authorities:
  • Staff development and performance
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9001 QMS
  • Achievement of KPI targets and Personal objectives
Accountabilities:
    • Service and Staff performance
    • Service budget targets met
    • The maintenance of quality / care standards such as CQC (where applicable)
    • Maintenance of good relations with partners, professional bodies and commissioners
  • Comply with any required standards or procedures as detailed in the Organisation’s ISO9002 QMS
  • Achievement of KPI targets, outcomes and personal objectives
Key Areas of Responsibility:

The Residential Service Lead will be responsible for:

 

  • Recruiting and retaining the best staff
  • Coaching, developing and empowering teams and individuals
  • Service delivery regarding support provided in the service that is person centred, recovery focused and asset based
  • Building positive outcome based relationships with secure units, other health care settings, adult social care, agencies, stakeholders and commissioners
  • Efficiently managing a budget and all operational performance standards required for the service
  • Identifying risk, positively managing risk and crisis resolution and management to minimise reoffending behaviour and mental health crisis.
  • Supporting the effective implementation of reflective practice, trauma informed care and Psychologically Informed Environments in mental health services
  • Implementing mental health best practice and continual improvement in service delivery
  • Taking a pro-active approach to ensuring the health and wellbeing of staff and service users including responsibility for the health and safety of the service
  • Contributing to the service governance process

 

Why work with us?

 

•Excellent core and on-going training aligned with personal development plan
•25 days annual leave (increasing 1 day per year of service up to 30 days)
•Pension, Eye-care Vouchers
•Growing and forward-thinking organisation

 

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send a completed application form Penrose-Application-Form W to recruitment@socialinterestgroup.org.uk by the closing date.

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: 07/12/18

Related Documents:

Support Officer

Department: Synergy
Work Location: Luton
Salary: £16,262
Contract: Permanent
Hours per week: 37.5hrs per week
Shift pattern: Monday - Friday

Job description:

About The Service

Our Synergy Service is an integrated support service with emphasis on prevention, early intervention and integration for people who are at risk of losing their independence. The service provides tailored support to clients aged 16+ over a maximum of two years, to improve their opportunity to live successfully in the community.  The ethos of the service is to enable, empower and encourage individuals to develop the skills and tools to manage their accommodation, tenancies and health & wellbeing.

Our work with clients takes place at locations to meet individual needs; within our Victoria House resource centre in Luton, at their homes, in other agencies’ premises or in public meeting places.

We pride ourselves on providing accessible and flexible services to residents of Luton through partnership working and community engagement.

 

KEY AREAS OF RESPONSIBILITIES

The post holder will be required to demonstrate strengths in all the indicators set out in the relevant competency requirements. More specifically, the post holder will:

    • Support the team in delivering all aspects of support as appropriate to the individual needs of the Service User.
    • Support Service Users who self refer to complete the self referral information form
    • Undertaking tasks in the absence of the case holding Support Lead
    • Support Service Users to meet their support plan targets, including practical assistance where they have not yet developed the skills or the confidence to meet them. Help to ensure Service Users are engaged and involved with the services provided.
    • Through coaching and support, build the client’s confidence to carry out tasks for themselves, focussing on the skills that support the individual’s ability to live independently.
    • Motivating and coaching service users to attend appointments/engage in activities
    • Supporting service users to research the variety of resources available to them, specific to their own needs and specific interests
    • Report any observations relating to Service Users welfare.
    • Adhere to all the policies and procedures of the organisation plus those specific to the project including any statutory requirements.
    • Maintain records as required; specifically utilise LBC’s Capita system to maintain full SU records, files and notes.
    • Participate in team meetings/reviews and the general development of the service.
    • Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
  • 25 days annual leave (increasing 1 day per year of service up to 30 days)
  • Pension, Eye-care Vouchers
  • Growing and forward-thinking organisation

 

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you please see attached Job Description Support Officer JD, please follow the link and complete the attached Penrose-Application-Form  and send to recruitment@socialinterestgroup.org.uk

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

 

Closing date: 14/12/2018


Care & Support Worker

Department: Penrose Community Links
Work Location: Camden
Salary: £11.46ph
Contract: Fixed Term - With 3 month Review
Hours per week: 16 hrs pw
Shift pattern: Core Hours 7am-10pm & 5am-8pm

Job description:

Purpose of Job

Provide a responsive and enabling personal care service for people with complex needs and mental health issues, in line with agreed support plans. Ensure that the service offered promotes the rights of individual services users and provides support in a way which preserves the dignity, choice, privacy, independence, fulfilment and personal goals of the services user and his/her significant others.

 

 

KEY AREAS OF RESPONSIBILITIES:

SUPPORT SERVICES

LIAISON AGENCIES AND LOCAL COMMUNITY

ADMINISTRATION

HEALTH AND SAFETY AND ENVIRONMENT

EQUAL OPPORTUNITIES

 

Main responsibilities

  1. Provide home care to vulnerable adults with mental health issues or other complex needs, including personal care and domestic help.
  2. To assist service users to engage with the community and access community services.
  3. To encourage independence and improve the skill sets of service users.
  4. To build professional relationships with service users and develop unique approaches to achieve person centred care.
  5. Involve service users as much as possible in exercising choice, control and timing of their support.
  6. Assist service users to attend appointments, training courses and expand on any other interests they might have.
  7. To document the care delivered in a professional and sensitive manner
  8. To report and escalate concerns about service users in a safe and timely manner to the appropriate team.

 

Why work with us?

  • Excellent core and on-going training aligned with personal development plan
    •Pension, Eye-care Vouchers
    •Growing and forward-thinking organisation

 

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you, please send a completed application form Bank-Application-Form and CV to recruitment@socialinterestgroup.org.uk

All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 5 years period including one from your most recent employer.

Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.

Closing date: On Going

Related Documents: