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Job title
Support Coach
Work location
Medway, Kent
£21, 680 per annum
Fixed Term
Hours per week
Shift pattern
Monday to Friday
Closing date
17 July 2022

Job overview

Do you have a genuine passion and felt purpose to help people? Would you say that you believe everyone deserves a second chance regardless of their past circumstances? Would you like to be part of an organisation that supports, cares and empowers these individuals?

If you have said yes to all the above, then this could be the perfect role for you!

We are seeking dynamic and self-motivated Support Coaches in Medway to join us on the following Fixed Term Contracts (with the possibility of extension):

  • Support Coach - Fixed Term Contract until 31st May 2023
  • Support Coach - Fixed Term Contract until 1st November 2022

The Support Coaches will provide effective practical and personal support and guidance to Pathways’ clients during the period of their stay in our accommodation to enable them to become more resilient and to live independent lives. As a Support Coach, this will include assessing client needs and providing support to meet these needs, completing safety plans, ensuring the client can identify and access relevant services, liaising with other statutory and voluntary agencies to ensure the appropriate support for clients.

Each Support Coach will be allocated a mixed caseload of clients with varying levels of support need. Coaches will be expected to be proactive, in engaging clients demonstrating an approachable, flexible and caring style. Support Coaches will be required to participate in activities to encourage the development of skills and the building of positive relationships within the local community.

To be successful in this role, you will have great communication and engagement skills, with the maturity to work within a framework of recovery, building confidence, self-esteem, hope and positive coping skills. You will be someone who has high levels of initiative and motivation with the ability to seek out solutions to problems, and most importantly someone who shares our values and be committed to achieving great outcomes for our clients.

Key Responsibilities:

  • Work with a mixed need caseload of up to a maximum of 18 clients (11 currently) at any one time, as directed by your line manager. These low, medium and high needs clients may be based at different services/locations and will require you to travel to meet them in their accommodation and in the community.
  • To work proactively and creatively with clients who are homeless and who may have a history of homelessness and other adverse life events, including those who are ex-offenders and those who may have a history of serious offences, such as of a violent or sexual nature.
  • Assess prospective clients to identify support needs, identify risks to complete safety/risk plans and identifying personal goals/desires in conjunction with the client.
  • Establish positive working relationships with clients and work closely with other Support Coaches to provide practical guidance, assistance and support such as: accompanying clients to appointments and taking clients on outings or to pursue a new leisure activity; demonstrate domestic skills by helping them cook, shop or wash/dry their clothes/tidy their room (these tasks are not an exhaustive list.)
  • Accompany clients to DWP/welfare appointments and with the welfare and Benefits officer, in order to maximise their income and to help the client develop budgeting skills and financial independence through addressing financial matters as a core part of key working.

Experience Required:

  • Minimum two years’ proven experience of working directly with adults experiencing homelessness in the community and related successful outcomes of client progression.
  • Proven ability to write professional, SMART, evidenced based support and risk plans.
  • Proven ability to establish rapport with people quickly and to understand and articulate different perspectives and how these might interplay with other people and established rules.
  • Good knowledge of complex needs and issues affecting homeless and vulnerable adults and the barriers these can create to sustaining a tenancy.
  • Experience in trauma informed work practices and underlying psychological approaches to work with homeless clients.
  • Good working knowledge of mental health issues and how these affect daily living, including a good working knowledge of sources of help, including primary healthcare resources and other community resources.
  • Strong understanding of various support agencies and services and experience in successfully navigating access to such services with clients.
  • Proficient use of Microsoft Office software and bespoke IT systems, including INFORM.


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