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Job title
Service Manager
Work location
Maidstone, Kent
£35, 000 per annum
Hours per week
Shift pattern
Monday to Friday
Closing date
13 June 2022 - closed
Supporting documents
Job Description

Job overview

Recruitment closed

SIG-Pathways is looking for a talented, passionate and ambitious Service Manager to oversee our Maidstone services supporting people in the criminal justice system towards positive resettlement outcomes and happy, healthy future.

This role will oversee our flagship residential support service for male and female prison leavers, consisting of 31 units of accommodation across 4 locations in Maidstone offering mixed levels of support. You and your team of Support Workers will deliver a trauma-informed service that provides residents a safe space to begin to address the underlying causes of their past offending, whilst equipping them with the skills and confidence to live independently at the end of their stay with us. You will also oversee our Housing First pilot project working in partnership with Maidstone Council to provide a holistic support package to people with complex needs and an accommodation need.

Reporting to the Head of Services, you will be responsible for contract compliance, standards and leading your service to ensure it meets or exceeds performance targets and achieves positive outcomes for the residents. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion and taking swift action to address any areas of underperformance. You will also be required to contribute to reports to SIG’s Board of Trustees.

You will lead on ensuring your service is adequately staffed, and maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your service and adopted by frontline staff when supporting service users.

You will be a subject matter expert in criminal justice, with a thorough understanding of risk management and an ability to develop creative solutions to complex problems. You will use your knowledge to hold your service to the highest standards, conducting regular audits and ensuring learning and best practice is cascaded to all staff.

The role will also be responsible for delivering the service within its budget so an understanding of financial management and budgeting processes will be necessary. Knowledge of supporting vulnerable people, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role.

You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances. You will have some previous management experience, an ability to motivate and inspire, and a keen eye for detail.

For an informal discussion about the role, please contact Adam Moll, Director of Operations, at adam.moll@socialinterestgroup.org.uk

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