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Job title
Registered Service Manager – Domiciliary Care
Work location
London, Greater London
£36, 000 per annum
Hours per week
Closing date
1 February 2022

Job overview

An exciting opportunity has arisen for a driven and dynamic CQC Registered Service Manager to lead our specialist Domiciliary Care service currently working across multiple London Boroughs.

Penrose Community Care and Support (PCCS) is a home care and support service specialising in working with the most complex and chaotic clients within social & health care settings. We provide care and support to clients within their own home who have physical and/or mental health needs. This includes those who are experiencing psychosis, have a substance misuse or a forensic history, and/or display behaviours that challenge.

We provide a non-judgemental service where individuals feel secure, content, comfortable and cared for in their own accommodation, enabling them to make informed decisions about their life. Our ethos is to foster an atmosphere of openness and respect between service users, staff, family and friends.

Using Psychologically Informed Practice, PCCS creates a friendly, caring and supportive service for people whose health and wellbeing has been negatively impacted by a long-term condition (either physical or mental). Our aims are:

  • To offer choice and control to Service Users in their care – to support clients to make informed decisions and to live as independently as possible
  • To demonstrate care and compassion at all times
  • To respond to service users’ needs by frequently reviewing the quality and frequency of care and to make changes swiftly when they are needed
  • To keep service users safe
  • To respect our service users and their uniqueness. All our person centred care is designed to reflect our service users’ privacy, personal choices, lifestyle, customs, cultures and values.

As the Service Manager, you will have responsibility for all aspects of managing the service efficiently and effectively, delivering the highest standards of service quality, performance, activities and improvements across the services through excellent leadership and embodiment of the values of the organisation.

You will maintain a culture of learning and development through supervisions, appraisals, networking and continuing professional development processes; and ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.

If you have extensive experience of service delivery in a regulated domiciliary care setting and have a passion for the people we support, then we want to hear from you!

Key Responsibilities:

  • Ensure the service meets regulatory requirements.
  • Implement best practice and develop the service to ensure the needs of our service users with due regard to the management of risk.
  • Provide leadership and line management to staff to ensure methodology of PIE are achieved
  • Identify training needs for staff and arrange training to take place in conjunction with the Head of Service
  • Ensure all staff have appropriate personal development plans and are appropriately supported to achieve the goals identified.
  • Ensure that appropriate Care plans have been agreed, monitored and reviewed at regular intervals.
  • To ensure that your professional awareness, of best practice and service innovation is maintained and shared with all staff.

Knowledge and Experience Required:

  • NVQ/Diploma level 5 in Health and Social Care / Community Justice / Mental Health or professional equivalent
  • Direct experience and understanding of service delivery within a CQC registered environment.
  • Experience of coordinating domiciliary services
  • Knowledge of CQC Key Lines of Enquiry and how these are monitored.
  • Operational management experience supporting people with complex needs, including working in reintegration and rehabilitation services or similar
  • Proven ability to provide clear leadership and management to a team
  • Experience of successful management of income and budgets/KPIs
  • Knowledge and practical application of key legislation – Equality and Diversity, Mental Health, Criminal Justice, Social Care and Housing and H&S
  • Ability to influence and form strong relationships with commissioning bodies and professional agencies
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