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Job title
Bank Support Worker
Work location
Romford, London Borough of Havering
Hours per week
Shift pattern
As and when required
Closing date
31 January 2022

Job overview

We are currently recruiting for several Bank Recovery Support Workers to join our services in Romford, London Borough of Havering.

As a Bank Recovery Support Worker, you will work to engage with residents and potential residents who have a history of disengaging from services, using a variety of techniques and approaches to build and develop a supportive working relationship. Staff will help residents meet their personalised goals, make informed decisions, and achieve a greater level of stability and independence.

Applicants must be able to demonstrate experience of working in the field of homelessness, mental health and complex needs. You will have great communication and engagement skills, with the maturity to work within a framework of recovery, building confidence, self-esteem, hope and positive coping skills. You will be someone who shares our values and be committed to achieving great outcomes for our service users.

The schemes provide support 7 days a week. Bank Staff provide cover based on a shift roster, which includes day, evening, night and weekend duty. Working patterns are dependent on individual schemes and are subject to review to ensure that staffing cover is planned to meet the needs of the service users. You must be willing to work flexibly, which includes weekday hours, evenings and weekend working.

Bank Staff posts encompass key areas of responsibility, plus other duties:

  • Resettlement and Support Practice
  • Housing and Property Management
  • Liaison with the local community
  • Administration
  • Health and Safety
  • Equal opportunities


  • NVQ Level 2 or above in Social Care, Community Justice or similar related subject
  • Some experience of working with ex-offenders, persons with mental health ill health or substance misuse issues
  • Experience of supporting the needs of vulnerable people and providing personal care
  • Some experience of working with people with challenging / provocative behaviours
  • Direct experience of providing housing related support, and practical assistance to vulnerable people

Key Skills and Abilities:

  • Ability to form effective therapeutic relationships
  • Ability to deal with complex and challenging situations calmly and appropriately
  • Ability to make effective judgements
  • Ability to undertake practical domestic tasks with service users
  • Ability to liaise in a professional manner with other agencies, and communicate effectively verbally and in writing
  • Ability to take part (where appropriate) in joint work with staff
  • Ability to maintain accurate records and write clear reports using accounting and word processing software
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